Staff Support Engineer – CloudOps, Infra
EY
full-time
Posted on:
Location Type: Office
Location: Chennai • India
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Job Level
About the role
- Support provisioning, configuration, and de‑provisioning of environments under guidance.
- Perform daily checks: logs, health checks, patch validation, backups, archival activities.
- Troubleshoot basic to intermediate infra/environment issues; participate in RCA by gathering data and documenting findings.
- Support automation of repeatable tasks using Shell/Bash/Python (with review/approval).
- Assist in patch lifecycle tasks such as testing, validation, and post‑patch checks.
Requirements
- 2–4 years of experience in IT Infrastructure Support (Cloud or On‑Prem).
- Hands‑on experience with Linux/Unix (logs, services, performance basics).
- Working knowledge of at least one cloud platform (Azure/AWS/GCP).
- Basic scripting experience for automation (Shell/Bash/Python).
- Exposure to environment provisioning, patching, and health checks.
- Experience using ITSM tools for incident and change management.
- Willingness to work in a 24×7 support model.
Benefits
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LinuxUnixShell scriptingBash scriptingPythonCloud platformsAzureAWSGCPIT Infrastructure Support
Soft Skills
troubleshootingdata gatheringdocumentationautomationvalidationincident managementchange managementteam collaborationproblem-solvingwillingness to work in 24x7 support