EY

Senior Process Excellence

EY

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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Job Level

Senior

About the role

  • Act as a change catalyst and process architect for Managed Services delivery.
  • Define and implement best practices, governance models, and cultural adoption programs.
  • Support delivery teams in Agent Management Framework, Upskilling, Learning & Development, Floor Management.
  • Drive change management and cultural adoption of service excellence practices across delivery teams.

Requirements

  • 5–8 years in process excellence, service delivery governance, or operations transformation
  • Strong understanding of Managed Services delivery models in Financial Services
  • Proven experience in change management, cultural transformation, and stakeholder engagement
  • Familiarity with ISO, ITIL, CMMI, and service excellence frameworks
  • Excellent facilitation, coaching, and communication skills.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process excellenceservice delivery governanceoperations transformationchange managementcultural transformationstakeholder engagementfacilitationcoachingcommunication
Soft Skills
change catalystprocess architectbest practices implementationgovernance modelscultural adoptionsupport delivery teamsservice excellence practices
Certifications
ISOITILCMMI