EY

Senior Manager – TechOps, SWAT Team Member

EY

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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Salary

💰 ₹NaN per year

Job Level

Senior

About the role

  • Respond immediately to critical escalations, outages, or SLA breaches across delivery operations
  • Conduct root cause analysis (RCA) using structured problem-solving techniques
  • Implement containment and corrective actions to stabilize operations quickly
  • Define and maintain playbooks for recurring issues and ensure knowledge transfer to BAU teams
  • Track incidents, analyze trends, and recommend systemic improvements to prevent recurrence

Requirements

  • 10–12 years in Managed Services operations, in Financial Services or Cyber Managed Services, TechOps domains or IT Delivery
  • Strong expertise in incident management, RCA methodologies, and operational recovery
  • Familiarity with SLAs, KPIs, and compliance requirements in regulated environments
  • Ability to work under pressure and make quick, data-driven decisions
  • Excellent communication and stakeholder management skills
  • Certifications: ITIL Incident & Problem Management, Lean Six Sigma (Green Belt)
Benefits
  • Competitive salary
  • Health insurance
  • Performance bonuses
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementroot cause analysisoperational recoverydata-driven decision making
Soft Skills
communicationstakeholder managementability to work under pressure
Certifications
ITIL Incident & Problem ManagementLean Six Sigma (Green Belt)