Senior Manager – Internal Audit, ITGC/ITAC
EY
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
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Job Level
About the role
- Define and implement frameworks for service quality and operational excellence
- Drive standardization, automation, and optimization across Managed Services
- Apply Lean & Six Sigma methodologies to reduce defects and improve efficiency
- Monitor delivery KPIs and operational metrics across assigned domain
Requirements
- 12+ years in IT/ITES Managed Services delivery
- Six Sigma Black Belt (mandatory)
- ITIL4 Foundation or higher (preferred)
- Strong knowledge of AI, automation tools
- Excellent communication, stakeholder management, and leadership skills
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Lean methodologiesSix Sigmaautomationservice quality frameworksoperational excellenceKPI monitoringoperational metrics
Soft skills
communicationstakeholder managementleadership
Certifications
Six Sigma Black BeltITIL4 Foundation