EY

Manager – SAP Operations and Delivery

EY

full-time

Posted on:

Location Type: Hybrid

Location: Cincinnati • Ohio • United States

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Salary

💰 $116,800 - $214,100 per year

About the role

  • Delivering quality support and resolving issues within the context of key business processes.
  • Contributing to initiatives that drive continuous improvement and standardization.
  • Ensuring adherence to service level agreements and operational level agreements established by service delivery.
  • Face challenges that require analytical thinking and problem-solving skills.
  • Participate in client working sessions on a daily basis.

Requirements

  • A Bachelor’s degree (4-year degree)
  • Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both
  • Expertise in Application Management is essential.
  • Knowledgeable of Agile terminology and Agile methods.
  • Strong customer orientation and experience in Customer Support Operations are required.
  • A solid understanding of Data Delivery and Management is necessary.
  • Proficiency in Stakeholder Management is important.
  • Familiarity with Technology Ecosystem Operations is crucial.
  • Experience in Technology Service Management is necessary.
  • Strong Troubleshooting Triage skills are expected.
  • Excellence in Building and Managing Relationships is essential.
  • The ability to establish Client Trust and Value is crucial.
  • Strong communication skills, particularly in Communicating With Impact, are required.
  • Digital Fluency is a key requirement for this role.
  • Emotional Agility is important for navigating complex situations.
  • Proficiency in Hybrid Collaboration is valued.
  • Strong Complex Problem-Solving abilities are essential.
  • Critical Thinking skills are necessary for success in this role.
  • A focus on Driving Outcomes is required.
  • Learning Agility to adapt to new challenges is important.
Benefits
  • medical and dental coverage
  • pension and 401(k) plans
  • wide range of paid time off options
  • flexible vacation policy
  • designated EY paid holidays
  • winter/summer breaks
  • personal/family care leave
  • other leaves of absence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAP OperationsApplication ManagementAgile methodsData DeliveryTechnology Service ManagementTroubleshooting TriageDigital FluencyComplex Problem-SolvingCritical ThinkingLearning Agility
Soft skills
customer orientationStakeholder ManagementBuilding and Managing RelationshipsClient Trust and ValueCommunicating With ImpactEmotional AgilityHybrid CollaborationDriving Outcomesanalytical thinkingproblem-solving