Customer Service and Technical Support
EY
full-time
Posted on:
Location Type: Office
Location: Kochi • India
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About the role
- Managing end to end Customer Service & Technical Support for a large program
- Provide responsive and effective customer service
- Knowledge of best practices for handling queries and resolving issues
- Align technical solutions with customer needs
- Act as a primary support contact for the firm
- Manage implementation of purchased data and related services
- Handle actual implementation of acquired data and work with APIs for ESG and AI data pipelines
- Manage both technical and physical aspects of data onboarding
- Commit to expanding knowledge base on vendor products and services
Requirements
- Overall - 9 to 12 years of experience
- Graduate – Bachelor’s degree – Any discipline
- Experience of Managing end-2-end projects.
- Minimum 9+ years of corporate experience with at least 4+ years of Project Management Experience in financial management framework
- Willingness to adjust responsibilities to align with developing business needs
- Flexible to Support various Global time zone depending on the need
- Ideally, you’ll also have Knowledge in Project Management tools
- Expert in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
- Experience in PowerApps will be an added advantage
Benefits
- Competitive salary
- Continuous learning
- Success, as defined by you
- Transformative leadership
- Diverse and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical supportdata onboardingAPI managementESG data pipelinesAI data pipelinesproject managementfinancial management frameworkPowerAppsbest practices for issue resolution
Soft Skills
responsivenesseffective communicationflexibilityproblem-solvingadaptabilityknowledge expansioncustomer alignmentproject managementteam collaborationtime management