Customer Service and Technical Support
EY
full-time
Posted on:
Location Type: Office
Location: Kochi • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Managing end to end Customer Service & Technical Support for a large program
- Provide responsive and effective customer service
- Knowledge of best practices for handling queries and resolving issues
- Align technical solutions with customer needs
- Act as a primary support contact for the firm
- Manage implementation of purchased data and related services
- Handle actual implementation of acquired data and work with APIs for ESG and AI data pipelines
- Manage both technical and physical aspects of data onboarding
- Commit to expanding knowledge base on vendor products and services
Requirements
- Overall - 9 to 12 years of experience
- Graduate – Bachelor’s degree – Any discipline
- Experience of Managing end-2-end projects.
- Minimum 9+ years of corporate experience with at least 4+ years of Project Management Experience in financial management framework
- Willingness to adjust responsibilities to align with developing business needs
- Flexible to Support various Global time zone depending on the need
- Ideally, you’ll also have Knowledge in Project Management tools
- Expert in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
- Experience in PowerApps will be an added advantage
Benefits
- Competitive salary
- Continuous learning
- Success, as defined by you
- Transformative leadership
- Diverse and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportdata onboardingAPI managementESG data pipelinesAI data pipelinesproject managementfinancial management frameworkPowerAppsbest practices for issue resolution
Soft skills
responsivenesseffective communicationflexibilityproblem-solvingadaptabilityknowledge expansioncustomer alignmentproject managementteam collaborationtime management