Extreme Reach

Product Support Specialist

Extreme Reach

full-time

Posted on:

Location Type: Hybrid

Location: Burbank • California • United States

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Salary

💰 $50,000 - $60,000 per year

About the role

  • Product support across multiple XR Pay Entertainment Payroll platforms
  • Provision and maintain user accounts on XR Pay platforms
  • Configure and update production codes between XR Pay platforms
  • Train new clients
  • Demo prospective clients on our systems, and existing clients on new feature rollouts
  • Assist payees in their use of the portal
  • Prep client databases for each new year
  • Create internal and external training videos per XR or client request
  • Create and maintain XR Pay platform documentation for clients and employees.
  • Smoke Test Assistance to Devs on large releases and patches on the system
  • SSO User Account Support
  • Create, track and help report tickets to our platform Development Teams
  • Create testing footage for Development Team for various tickets to demonstrate issues when they appear on the system
  • Test any new releases on Luca & Linx to ensure the update was done on Prod correctly
  • Point of contact communication between the Development Team and the Client, ensuring to provide updates, document client concerns and requests, and deliver updates on any work done by the Dev Team.
  • Other duties as related to the above

Requirements

  • Bachelor’s degree or equivalent experience preferred, plus a minimum of 3-5 years of product support experience
  • Written communication skills.
  • High attention to detail
  • Demonstrated desire to learn new technologies and enhancements to existing technologies
  • Strong technical skills, ability to adapt to changing technologies with little to no guidance and ability to troubleshoot with little no guidance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product supportuser account provisioningproduction code configurationtraining video creationdocumentation maintenancesmoke testingticket trackingtestingtroubleshooting
Soft Skills
written communicationattention to detailadaptabilitydesire to learn
Certifications
Bachelor’s degree