Handle ocean shipments for both import and export, ensuring the timely and cost-effective delivery of goods.
Arrange and plan shipment delivery/pick-up with ocean carriers and local drayage transportation companies, cold storage or warehouses and track and trace shipments until final delivery.
Verify the accuracy of all freight documentation and booking information prior to shipment execution, ensuring compliance with food safety guidelines with regulatory agencies in local and foreign markets.
Communicate with global offices/agents to ensure proper documentation and compliance for shipments.
Collaborate with customs brokers for customs release and compliance with other government agencies as required.
Negotiate with carriers to secure optimal freight rates and maintain effective service relationships.
Manage documentation to meet customer and insurance requirements, adhering to international regulations and internal company policies.
Deliver exceptional client service and maintain robust business relationships with clients and carriers.
Serve as the primary point of contact for the client, representing the organization professionally and managing the client relationship to ensure satisfaction and long-term success.
Resolve operational issues and customer complaints, implementing measures to reduce recurrence.
Audit supplier, transportation and warehousing vendor invoices and reconcile payments/remittances.
Responsible for accurate billing of shipments, ensuring all service charges are included and billed as per the quotations.

Requirements

Minimum of 5 years of experience in ocean logistics and transportation, with specific proven expertise in managing temperature-controlled ocean shipments for both export and import from globally.
Degree or diploma in the area of business management or logistics is a strong asset.
Industry certifications such as CIFFA/CITT are an asset.
Experience within the food industry is an asset.
Strong ability to negotiate and maintain professional relationships.
Excellent oral and written communication and organizational skills, with an emphasis on timely and accurate documentation.
Proficiency in managing multiple tasks and resolving issues promptly.
Commitment to providing high-quality client service and maintaining effective communication with both internal and external stakeholders.
Experience with MS Dynamics 365 or any leading ERP/TMS will be an asset.

Benefits

Hybrid- 1 day work from home per week
Summer hours (half day off every Friday between Victoria Day weekend and Labor Day weekend)
Competitive vacation and Sick day policy
Employee Discounts on the consumables
Employee Assistance Program
Company Paid Benefits
RRSP Match Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ocean logisticstemperature-controlled shipmentsfreight documentationcustoms compliancebilling accuracyshipment trackingnegotiationissue resolutionaudit and reconciliation

Soft Skills

client serviceprofessional relationship managementoral communicationwritten communicationorganizational skillstimely documentationmulti-taskingstakeholder communication

Certifications

CIFFACITT