Export Packers Company Limited

Account Manager

• Manage and expand relationships with Ethnic retail accounts across Canada.
• Identify and pursue new business opportunities within key Ethnic retail accounts.
• Responsible for day-to-day interaction with assigned customer contacts.
• Collaborate with National Account Managers to develop and manage the Ethnic category within national accounts.
• Work closely with the marketing team to develop marketing plans for key Ethnic retail customers to achieve sales objectives.
• Implement strategic marketing plans with key customers to achieve retail sales objectives for products.
• Develop and manage sales forecasts and budgets.
• Generate weekly and monthly reports to evaluate business performance.
• Analyze sales data to identify trends and opportunities for growth.
• Investigate and resolve customer issues and complaints promptly and professionally.
• Attend seafood industry events or any other business-related events when required.
• Evaluate inventory level forecast to ensure current demand is reflected.
• Identify new product offerings and/or company initiatives and work closely with the Product Development team to develop new and innovative products.
• Evaluate market information and adjust sales strategy to meet changing market and competitive conditions.
• Monitor and report information on competitor products, sales and marketing activities.
• Other duties as assigned

Retail Account Manager – Ethnic Sales

Supply Chain

• Lead and oversee all inbound and outbound logistics activities for the Fresh Seafood division, including temperature-controlled transportation and cold storage
• Supervise and provide direction on inbound and outbound shipment coordination to ensure timely, accurate, and cost-effective movement of goods
• Develop and execute logistics strategies that support divisional growth, service excellence, and cost optimization
• Negotiate freight rates and service agreements with carriers, brokers, and service providers
• Manage and evaluate vendor performance, ensuring service levels, cost targets, and contractual obligations are met
• Establish and track all vendor and customer credits, ensuring proper documentation, reconciliation, and timely resolution
• Work closely with Accounts Payable to ensure vendors are paid accurately and on time, confirming all required freight and customs documentation is complete and compliant
• Collaborate with customs brokers to ensure imported goods are cleared in a timely and cost-effective manner, minimizing delays and demurrage
• Establish, track, and report on logistics KPIs including on-time delivery, freight cost, claims, inventory accuracy, credits, and warehouse utilization
• Oversee order fulfillment processes from allocation through final delivery, ensuring customer requirements are met
• Lead resolution of transportation, warehouse, marine, and customs-related claims in collaboration with vendors and internal stakeholders
• Partner closely with Sales and Procurement to anticipate volume fluctuations, import schedules, and capacity requirements
• Ensure compliance with domestic and international transportation regulations, customs requirements, and cold chain standards
• Develop and mentor the Administrative Assistants team, setting clear performance expectations and driving accountability
• Prepare and present logistics performance reports, credit summaries, and cost analyses to senior leadership
• Drive continuous improvement initiatives to enhance service levels, reduce costs, and improve operational efficiency
• Other duties as assigned.

Retail Account Manager – Ethnic Sales

Logistics Manager