Export Packers Company Limited

Operations

• Oversee and lead a global, diverse logistics team spanning a variety of products and geographic regions, with a specialized focus on temperature-controlled logistics operations.
• Key areas of responsibility include ocean freight, over-the-road transportation, cold chain management, warehousing, and inventory management.
• Lead and develop a high-performing global logistics team, fostering a culture of accountability, innovation, and continuous improvement.
• Provide visionary leadership by anticipating future challenges and trends in logistics and aligning strategies to seize opportunities and mitigate risks.
• Act as a change agent, driving continuous improvement initiatives and promoting the adoption of best practices within the logistics team.
• Develop logistics budgets, optimize resource allocation, and monitor costs.
• Initiate, prepare, and manage logistics RFQ and benchmark activities autonomously.
• Coordinate intermodal shipments and container drayage operations at US and Canadian ports.
• Negotiate ocean freight rates with steamship lines to ensure cost-effective shipping solutions.
• Collaborate with 3PL partners in the US and Canada for cold storage solutions and develop pricing agreements.
• Handle marine, warehouse, and transportation claims with vendors to ensure timely resolution.
• Drive strategic supply chain initiatives to enhance performance, reduce costs, and increase agility across logistics operations.
• Ensure compliance with all relevant regulations and standards for temperature-controlled transportation.
• Develop and establish Logistics KPI, track variances and implement corrective actions to address operational challenges, ensuring frameworks are cost effective and scalable to accommodate future growth.

Senior Operations Manager

Supply Chain

• Handle ocean shipments for both import and export, ensuring the timely and cost-effective delivery of goods.
• Arrange and plan shipment delivery/pick-up with ocean carriers and local drayage transportation companies, cold storage or warehouses and track and trace shipments until final delivery.
• Verify the accuracy of all freight documentation and booking information prior to shipment execution, ensuring compliance with food safety guidelines with regulatory agencies in local and foreign markets.
• Communicate with global offices/agents to ensure proper documentation and compliance for shipments.
• Collaborate with customs brokers for customs release and compliance with other government agencies as required.
• Negotiate with carriers to secure optimal freight rates and maintain effective service relationships.
• Manage documentation to meet customer and insurance requirements, adhering to international regulations and internal company policies.
• Deliver exceptional client service and maintain robust business relationships with clients and carriers.
• Serve as the primary point of contact for the client, representing the organization professionally and managing the client relationship to ensure satisfaction and long-term success.
• Resolve operational issues and customer complaints, implementing measures to reduce recurrence.
• Audit supplier, transportation and warehousing vendor invoices and reconcile payments/remittances.
• Responsible for accurate billing of shipments, ensuring all service charges are included and billed as per the quotations.

Senior Logistics Coordinator

• Coordinate and manage shipments from suppliers to customers, ensuring timely and cost-effective delivery.
• Prepare and proof export documentation, including invoices, certificates of origin, packing lists, customs forms, and loading instructions.
• Monitor and track shipments, providing daily updates on truck locations, reefer temperatures, and border crossings.
• Review and process supplier and freight invoices, ensuring accuracy and timely entry into the system.
• Maintain internal shipping logs and update shipment status using Excel and other tracking systems.
• Organize and manage logistics documentation, ensuring all records (physical and electronic) are properly maintained.
• Negotiate rates and manage relationships with carriers, brokers, and third-party logistics (3PL) providers.
• Ensure compliance with government regulations for domestic, cross-border, and international shipments.
• Communicate professionally with vendors, customers, shipping lines, and freight forwarders via email and phone.
• Support internal teams, including trading, finance, and operations, with logistics-related inquiries.
• Resolve transportation and delivery issues, taking corrective action to minimize disruptions.

Logistics Coordinator

Designer

• Coordinate the packaging artwork process from concept to final print approval
• Create and oversee artwork for all packaging components in collaboration with marketing and internal stakeholders/customers
• Ensure designs adhere to brand guidelines, certification requirements, image licensing standards, and applicable regulatory standards
• Manage artwork timelines and track project progress to ensure on-time delivery
• Review artwork files to ensure accuracy of product details, claims, barcodes, and labeling information
• Collaborate with QA, PD, and Regulatory teams to ensure mandatory information is correctly presented
• Maintain organized records/filings of artwork approvals, revisions, and specifications

Packaging Designer

QA Engineer

• Conduct quality reviews and verification checks of bee products, ensuring they meet internal and external specifications and requirements as well as regulatory standards.
• Assess and document non-compliant product, coordinate holds or rejections when necessary, and communicate outcomes to Traders and Logistics teams
• Lead root cause investigations with suppliers when quality issues arise; support implementation of corrective actions and preventive measures
• Review supplier documentation including for example Certificates of Analysis, specification sheets, certifications…
• Ensure accurate completion, filing, and maintenance of quality documentation including COAs, product specs, and traceability records
• Preparing product samples required for external analyses purposes. customer evaluations, product development…
• Enter and track quality related data in internal systems to support visibility and decision making
• Assist in updating SOPs, quality manuals, and related documentation with regulatory changes, and process improvements
• Conduct traceability activities and participate in mock recall exercises to ensure readiness and compliance
• Collaborate with Logistics, Traders, customers and suppliers to resolve quality issues
• Monitor supplier performance and escalate recurring quality issues to the Quality Control Supervisor
• Stay up to date on food safety regulations, CFIA/FDA requirements, and industry standards related to the products traded by participating in possible meetings.
• Provide support for customer/supplier/warehouse audits or quality related inquiries, including sampling at various locations.
• Other duties as assigned.

Senior Operations Manager

Senior Logistics Coordinator

Logistics Coordinator

Packaging Designer

Quality Assurance Technician