Experimentica

Customer Success Manager

• Own the end-to-end client onboarding process for a portfolio of customers
• Build and maintain strong relationships with many different client stakeholders
• Collaborate with our Support team to provide high quality support
• Gather valuable insights and feedback from clients to help shape product enhancements
• Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience

Content Marketing Manager

• Own the content strategy: Develop and execute a content roadmap and calendar that drives awareness, engagement, and brand consistency across all channels
• Create exceptional content: Write and produce high-impact written, visual, and video assets - customer stories, newsletters, product explainers, sales collateral, and social campaigns.
• Empower sales and success: Build compelling assets, one-pagers, and case studies; collaborate with our Customer Success team to turn customer outcomes into stories that inspire.
• Grow engagement and reach: Build and scale Passage’s social presence across channels with thoughtful, consistent content and engaging thought leadership
• Collaborate with partners on thought leadership: Partner and work with industry leaders and strategic partners on co-marketing initiatives and content, including webinars, events, and joint campaigns.
• Measure and define the impact of content efforts across key metrics and channels

Senior Content Marketing Manager

Product Designer

• Design end-to-end experiences across our platform, from intake and scheduling to session data collection, reporting, and billing tools.
• Collaborate closely with product managers and engineers to understand requirements, define problems, and propose user-centered solutions.
• Translate complex workflows (e.g., treatment plan setup, progress tracking, payer authorization) into simple, usable interfaces.
• Create user flows, wireframes, prototypes, and high-fidelity UI designs that clearly communicate design intent and interactivity.
• Participate in and lead user research activities—conducting interviews, usability testing, and incorporating feedback into iterative design improvements.
• Contribute to and utilize our design system and UX patterns, ensuring consistency and scalability across features.
• Balance user needs with business goals, using data and feedback to prioritize improvements that enhance usability and adoption.

Product Manager

• As an early Product Manager hire, you will take an active role in shaping product decisions and executing our product development lifecycle from research through development.
• You will work directly with the rest product, design, engineering, and other stakeholders across the company and our customers.
• You will help define the product team and foster a collaborative team environment.
• You will help create and iterate on product processes that enable us to develop quickly and produce high-quality products (including conducting research and writing plans and documentation).

Customer Support

• Lead & Develop: Grow and mentor a high-performing customer support team, fostering engagement, accountability, and a culture of continuous improvement.
• Manage Client Escalations: Serve as the escalation point for complex customer issues — guiding conversations, quickly resolving challenges, and ensuring an exceptional experience.
• Build the Future Stack: Implement and optimize AI-driven tools that elevate and automate the support experience.
• Drive Strategy: Design scalable systems, processes, and knowledge platforms that improve efficiency and customer satisfaction.
• Be the Voice of the Customer: Partner closely with the Product and Engineering teams to translate real customer feedback into actionable insights that shape the product roadmap.
• Measure & Improve: Use data to track performance, uncover trends, and continuously optimize the support function

Customer Success Manager

Senior Content Marketing Manager

Product Designer

Product Manager

Head of Customer Support