Experimentica

General

• Review current client billing and revenue cycle processes to identify opportunities for improvement
• Support new client onboarding and RCM implementation activities
• Assist with software configuration, workflow design, and operational setup
• Provide consultative guidance on billing workflows, operational efficiencies, and best practices
• Monitor operational performance across assigned RCM accounts
• Track key revenue cycle metrics, account deliverables, and open action items
• Assist with claim, denial, aging, and payment follow-up coordination
• Support account managers with client requests and operational reporting
• Coordinate issue resolution between billing teams, clients, and internal stakeholders
• Develop expertise in platform functionality, payer workflows, and implementation methodologies
• Create and maintain onboarding documentation, process guides, training materials, and standard operating procedures
• Conduct client training sessions and support user adoption efforts
• Identify operational risks, workflow bottlenecks, and process improvement opportunities

RCM Solutions Specialist

Sales

• Own the end-to-end sales function and help define what "great sales" looks like at Passage
• Partner closely with the CEO and marketing to shape our overall go-to-market strategy, priorities, and roadmap
• Build the foundation for a scalable sales org — process, tools, CRM hygiene, forecasting, and ways of working
• Help define the future structure of the sales team and hire, onboard, and develop reps over time
• Stay close to the most important deals, providing coaching and support that improves win rates and helps the team close business
• Own revenue targets, pipeline generation, and accurate forecasting
• Manage the funnel rigorously — diagnosing where deals stall and helping the team improve performance
• Build the repeatable sales motion — playbooks, onboarding, and enablement that help reps ramp and deals move faster

RCM Solutions Specialist

VP of Sales