Experience Senior Living

Director

• Provides clinical expertise and support to community Directors of Health & Wellness, Executive Directors, and care team members. This includes wellness activities, training and development of team members, and regulatory compliance issues.
• Conducts regular quality audits through site visits, audits of all health care areas to ensure compliance with Experience Senior Living standards and state regulations, appropriate resident assessments, charges, and placement, appropriate staffing, staff training, and quality assurance. Reports information to Health and Wellness Director, Executive Director. Regional Director of Operations, & Vice President Health & Wellness.
• Provides clinical guidance to community staff, when necessary, to determine appropriateness for resident move-ins.
• Promotes problem solving for meeting resident needs and utilizing community resources and support systems.
• Provides guidance to Directors of Health & Wellness and Executive Directors to identify providers of ancillary services and support.
• Ensure partnerships with outside healthcare providers such as home health and therapy are effective in keeping residents at their highest functional level
• Participates in recruitment, hiring, training, and mentoring of Health and Wellness Directors.
• Analyzes resident and medication incident reports with Regional Director of Operations; assesses trends and assists with process improvement plans, with input from the Vice President Health & Wellness, as appropriate.
• Participates in process improvement initiatives as directed by the Divisional Director of Health Services and Quality or regional management.
• Analyzes various healthcare reports, trends, and move-outs to assist the Regional Director of Operations in process improvement efforts.
• Provide support and guidance to Directors of Health & Wellness to execute tasks necessary to implement and meet operational, clinical and sales objectives.
• Ensure the resident care department is always "survey ready".
• Ensure 24-hour availability as a nursing administration resource during emergency situations in assigned communities.
• Educate associates regarding commitment to all laws, regulations, and guidelines of the state and federal government.
• Understanding of and experience with the assessment, documentation, medication management, scheduling, labor management, care planning and marketing components of healthcare operations within the senior living industry.
• Respond to community needs 24 hours a day, 7 days a week through on-call availability or delegation.
• Perform essential functions of Director of Health & Wellness and/or Executive Director if a vacancy occurs within region.
• Provide support and guidance to Directors of Health & Wellness to execute tasks necessary to implement and meet operational, clinical and sales objectives.
• Supervise development of in-service education programs designed to equip care staff with sufficient knowledge and skills to provide nursing and nursing related services to each resident.
• Monitor and coach on how and when to conduct resident assessments and care plans, how to evaluate residents' responses to interventions and effective documentation in clinical records, including electronic MARS, to ensure compliance with state requirements.
• Ensure that all associates are familiar with the infection control program designed to provide a safe, sanitary, and comfortable environment, while preventing the development and transmission of disease and infection.
• Review infection control reports to identify trends and to develop effective actions to control and prevent infections.
• Review monthly wellness checks, incident reports and fall risk/management programs to ensure clinical excellence in caring for residents during routine community visits.
• Work collaboratively with Director of Health & Wellness and Executive Directors in designated communities with concerns/issues as they arise with residents, families, team members, medical staff, clinical staff, and community leadership team. levels.

Divisional Director of Health and Wellness – Director of Nursing

Operations

• Oversee the execution of key business and strategic objectives, including occupancy growth, profitability, regulatory compliance, and achievement of operational standards.
• Collaborate with regional and community leadership to ensure alignment with Experience Senior Living's mission, vision, and values, enhancing resident, family, and employee engagement.
• Adapt portfolio management to reflect the needs of the company, adjusting for factors such as geographic location, operating status (stabilized vs. lease-up), and ownership structure.
• Manage communities in adherence to state regulations, company policy, and operational standards, ensuring compliance with regulatory requirements and timely response to licensing visits.
• Work closely with the Vice President of Quality to implement corrective action plans as needed.
• Drive operational excellence through best practices, fostering an environment of continuous improvement and accountability.
• Develop, monitor, and oversee financial objectives within the assigned communities, including occupancy and rate growth, labor expenses, and capital expenditures.
• Collaborate with community leadership to control costs, optimize resources, and achieve financial targets.
• Prepare regular operations reports for the Chief Operating Officer, ensuring transparency and progress toward financial and operational goals.
• Champion a culture of hospitality and exceptional customer service across communities, focusing on resident and family satisfaction.
• Partner with Divisional People Business Partner to drive key engagement and satisfaction metrics, aiming for high resident, family, and employee loyalty within the portfolio.
• Respond to escalated concerns and inquiries with empathy, professionalism, and prompt action.
• Participate in the interview, selection, training, management, and mentorship of community leadership teams, developing future leaders and promoting consistent management practices.
• Provide on-site support during leadership transitions and periods of operational challenge, fostering stability and continuity.
• Mentor Executive Directors, guiding them to align community operations with company objectives and instill a culture of excellence and innovation.
• Work collaboratively with divisional team members, including Sales, People, Marketing, Health and Wellness, and Facilities, to achieve positive outcomes within the assigned communities.
• Lead efforts to enhance community occupancy, engagement, and operational effectiveness, ensuring alignment with sales strategies and market positioning.
• Act as a liaison with cross-functional teams to ensure coordinated service deliver and community success.

Vice President of Operations

Recruitment

• Build and maintain a robust professional network of candidates actively working in the Senior Living sector to support immediate and future hiring needs.
• Cultivate relationships to identify and engage top talent for current job openings, future roles, and referrals.
• Utilize digital sourcing platforms, such as LinkedIn and Indeed, to source qualified candidates and strengthen the talent pipeline.
• Stay up to date on the latest sourcing tools and technologies to implement efficient and cost-effective recruitment strategies.
• Focus on reducing contract labor by recruiting permanent staff with long-term potential.
• Follow well-defined and innovative recruiting strategies that help set ESL apart in a competitive market.
• Clearly communicate all aspects of the job including compensation, benefits, work schedules, working conditions, and the ESL culture, providing candidates with a comprehensive understanding of their potential new role.
• Leverage your expertise to create an engaging candidate experience that highlights our organizations culture and values.
• Support retention and engagement efforts by collaborating with HR and leadership teams to ensure a seamless candidate journey from initial contact through onboarding and beyond.
• Partner with hiring managers and regional team members to identify, select, and successfully onboard high-quality candidates.
• Participate in intake calls, recruiting huddles, and cross-departmental meetings to align recruiting efforts with organizational goals.
• Utilize Workable ATS to streamline the recruiting process, manage open requisitions, and oversee the candidate interview lifecycle.
• Ensure accurate and organized documentation of candidate interactions, recruiting activities, and job posting accuracy.
• Represent the organization professionally at career fairs and networking events, actively promoting the company's brand and mission to attract top talent.
• Be adaptable and ready to take on additional duties and responsibilities as needed.

Regional Recruiter

• Must be based in Florida or Colorado.
• Build and maintain a robust professional network of candidates in the Senior Living sector to support immediate and future hiring needs.
• Cultivate relationships to identify and engage top talent for current job openings, future roles, and referrals.
• Utilize digital sourcing platforms, such as LinkedIn and Indeed, to source qualified candidates and strengthen the talent pipeline.
• Stay up to date on the latest sourcing tools and technologies to implement efficient and cost-effective recruitment strategies.
• Follow well-defined and innovative recruiting strategies that help set ESL apart in a competitive market.
• Clearly communicate all aspects of the job including compensation, benefits, work schedules, working conditions, and the ESL culture.
• Leverage expertise to create an engaging candidate experience that highlights the organization's culture and values.
• Support retention and engagement efforts by collaborating with HR and leadership teams to ensure a seamless candidate journey from initial contact through onboarding and beyond.
• Partner with hiring managers and regional team members to identify, select, and successfully onboard high-quality candidates.
• Participate in intake calls, recruiting huddles, and cross-departmental meetings to align recruiting efforts with organizational goals.
• Utilize Workable ATS to streamline the recruiting process, manage open requisitions, and oversee the candidate interview lifecycle.
• Ensure accurate and organized documentation of candidate communication, recruiting activities, and job posting accuracy.
• Represent the organization professionally at career fairs and networking events, actively promoting the company's brand and mission to attract top talent.
• Be adaptable and ready to take on additional duties and responsibilities as needed.

Executive Recruiter

People Operations

• Ensure ESL’s people experience matches our ambitious business goals, infusing strategy with a human touch to create a supportive workplace.
• Work closely with talent acquisition, operations, and regional leadership teams to build a pipeline of talent to support company growth.
• Shape organizational culture, elevate performance, and cultivate an empowered workplace while delivering care for residents.
• Provide on-the-ground support for hiring and workforce planning in newly developed communities; support hiring timelines, sourcing strategies, and onboarding.
• Partner with operational leaders on workforce planning, talent management, organizational development, change management, and People-related matters.
• Use technologies, software, and tools to ensure effective cross-functional communication and streamline People team initiatives.
• Analyze People metrics and data to identify trends and inform decision-making to increase productivity and drive continuous improvement.
• Serve as a trusted advisor and advocate for employees, fostering open communication and championing DEI initiatives.
• Lead complex employee relations matters, conduct investigations, and ensure compliance with legal requirements and company policies.
• Document and share regular communication about progress, goals, and milestones to keep teams aligned.

Regional People Business Partner

• The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
• We are looking for a Divisional Director of Facilities to join our amazing team!
• Location: This division spans across FL, OH, IN, and VA. Significant travel required - greater than 50%
• Responsibilities:
• Perform on-going evaluation of current Maintenance and Housekeeping Policies and Procedures to facilitate the highest level of community execution.
• Ultimate responsibility and oversight of the TELS program in place at all communities. Oversight and provide proper training and ensure system is being utilized consistently and effectively at all ESL managed communities.
• Hands-on community training of Maintenance Directors and housekeeping staff. This includes complete review of the Housekeeping Policies & Procedures (P&P), all cleaning equipment use and functionality, chemical mixing and use, instruction on cleaning procedures, and hands-on cleaning with community team members. This also includes orientation to and oversight of TELS.
• Development of all training materials to ensure MDs and Housekeeping staff are consistently trained. Materials need to support “Train the Trainer” so that MDs and Housekeeping Supervisors are fully equipped to coach and train their staff. Additionally, includes developing a complete library of housekeeping training videos through current vendor partners.
• Work with MD or HK Supervisor at each community to create and develop community-specific cleaning schedules. Able to spot check communities with cleaning schedules in place to ensure compliance.
• Lead the housekeeping portion of training for new MDs at the Community Support Office. Develop a comprehensive training program to support this initiative.
• Work with Purchasing Group to optimize selection of cleaning equipment and chemicals.
• Evaluate current laundry programs. Work with communities and purchasing to develop a consistent and comprehensive laundry program.
• Participate in Maintenance Director selection process, when possible. Conduct phone interview of candidates as needed.
• When supporting community training initiatives, the following items are to be included: 1) housekeeping cart set-up; 2) SDS organization; 3) ensure a system is in place to keep the correct chemicals in stock.
• Create and submit site visit reports to include visit notes, photos, and documentation
• Work with VP of Finance and Asset Management to optimize housekeeping staffing levels.