Experience Senior Living

Director

• The **Experience Senior Living Team** is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
• We are looking for a **Divisional Director of Facilities** to join our amazing team!
• **Location: **This division spans across FL, OH, IN, and VA. Significant travel required - greater than 60%**Responsibilities:**
• - Perform on-going evaluation of current Maintenance and Housekeeping Policies and Procedures to facilitate the highest level of community execution.
• - Ultimate responsibility and oversight of the TELS program in place at all communities. Oversight and provide proper training and ensure system is being utilized consistently and effectively at all ESL managed communities.
• - Hands-on community training of Maintenance Directors and housekeeping staff. This includes complete review of the Housekeeping Policies & Procedures (P&P), all cleaning equipment use and functionality, chemical mixing and use, instruction on cleaning procedures, and hands-on cleaning with community team members. This also includes orientation to and oversight of TELS.
• - Development of all training materials to ensure MDs and Housekeeping staff are consistently trained. Materials need to support “Train the Trainer” so that MDs and Housekeeping Supervisors are fully equipped to coach and train their staff. Additionally, includes developing a complete library of housekeeping training videos through current vendor partners.
• - Work with MD or HK Supervisor at each community to create and develop community-specific cleaning schedules. Able to spot check communities with cleaning schedules in place to ensure compliance.
• - Lead the housekeeping portion of training for new MDs at the Community Support Office. Develop a comprehensive training program to support this initiative.
• - Work with Purchasing Group to optimize selection of cleaning equipment and chemicals.
• - Evaluate current laundry programs. Work with communities and purchasing to develop a consistent and comprehensive laundry program.
• - Participate in Maintenance Director selection process, when possible. Conduct phone interview of candidates as needed.
• - When supporting community training initiatives, the following items are to be included: 1) housekeeping cart set-up; 2) SDS organization; 3) ensure a system is in place to keep the correct chemicals in stock.
• - Create and submit site visit reports to include visit notes, photos, and documentation
• - Work with VP of Finance and Asset Management to optimize housekeeping staffing levels.

Divisional Director – Facilities

Sales

• Empower Sales Teams: Guide and support Community Directors of Sales (DOS), Leasing Counselors (LC), and Leasing & Move-In Specialists (MIS) in their sales endeavors.
• Be a Presence: Regularly visit communities to consult on and participate in sales strategy, execution, and management.
• Break Down Barriers: Troubleshoot and remove obstacles to improve census and sales performance.
• Train to Excel: Provide comprehensive sales training to new Executive Directors (ED), DOS, LC, and L&MIS on our state-of-the-art sales platform.
• Innovate Tactics: Devise creative strategies to convert leads into move-ins.
• Strategic Consulting: Act as a consultant on Sales and Marketing Plans, Competitive Analyses, and recommend pricing adjustments to Operations.
• Hands-On Outreach: Join DOS/LC and EDs on outreach sales calls to ensure effective prospect-centered selling. Provide coaching, training, and feedback to support growth and empowerment for our community leaders.
• Engage in Events: Attend and support internal sales and marketing events regularly. Bring a strong sense of leadership and hype to get our teams excited about making a difference.
• Maximize Relationships: Collaborate with referral agencies to enhance productivity and relationships. Establish community partnerships in your market to further promote the brand and make ESL the most desired senior living communities.
• Ensure Accuracy: Keep sales projections accurate and on track.
• Support the Community Director of Sales (DOS), Leasing Counselor (LC), and provide insight. Offer regular feedback to Operations on sales activities and concerns. Know your data and identify trends so our sales efforts remain proactive.
• Talent Acquisition: Interview and recommend top sales candidates to Executive Directors. Act as an advisor to our EDs to ensure we are bringing in the most talented sales and marketing professionals.
• Lead with Enthusiasm: Participate in regional calls and meetings to share insights, celebrate achievements, and foster a competitive spirit.
• Engage in Summits: Join sales summits to stay ahead of industry trends and network with peers. Remain abreast of the most innovative and forward-thinking solutions in the business.
• Flexibility: Be ready to tackle other duties as needed. We are a highly collaborative team, and we thrive within an “all hands-on deck” mentality.

Divisional Director – Facilities

Divisional Director – Sales and Marketing