Experience Senior Living

Operations

• Interim Leadership Support: Serve as the temporary Executive Director at senior living communities experiencing vacancies, staffing shortages, or operational challenges. Ensure continuity of leadership and maintain high standards of resident care and team management.
• Operation Excellence: Partner with community teams to address staffing, financial, sales, and operational concerns, driving improvements in occupancy, expense control, team and resident satisfaction.
• New Hire Training and Development: Assist in the onboarding, mentoring, and training of newly hired Executive Directors, equipping them with the skills and knowledge needed to succeed.
• Ongoing Training and Coaching: Support the professional development of existing Executive Directors through on-site coaching, best practices sharing, and leadership training.
• Regulatory and Compliance Oversight: Ensure communities adhere to state and federal regulations, corporate policies, and industry best practices.
• Performance Improvement: Assess operational performance, identify areas for improvement, and implement action plans to enhance efficiency, revenue growth, and team effectiveness.
• Collaboration and Reporting: Work closely with regional leadership, department heads, and corporate teams to align community operations with company goals. Provided detailed reports and recommendations on findings and solutions.

Operations Specialist

Payroll

• Process weekly and bi-weekly payroll for all employees accurately and on schedule for multiple states and locations within the company.
• Maintain and update employee records in the HRIS system, ensuring data integrity and confidentiality.
• Ensure accurate timekeeping for all employees using time-tracking systems (e.g., Kronos, Workforce Management) and resolve any discrepancies.
• Ensure compliance with federal, state, and local payroll regulations and tax requirements.
• Reconcile payroll reports and resolve payroll discrepancies in a timely manner.
• Respond promptly to employee payroll inquiries through People Assist in HRIS and payroll email inbox regarding payroll, timekeeping, and related issues.
• Collaborate with HR and Finance teams to support policies, audits, reporting, and month-end processes.
• Generate regular and ad hoc reports from the HRIS system as needed.
• Assist in the implementation and optimization of HRIS modules and workflows.
• Crosstrain with the Benefits and HRIS Specialist to provide coverage and support during periods of PTO or other absences.
• Assist with the administration of employee benefits programs, ensuring accurate deductions and enrollments.
• Perform ongoing analysis of payroll data to identify trends, inefficiencies, errors, and potential cost savings—monitoring areas such as overtime, changes in payroll reports, and processing discrepancies.
• Stay current with payroll laws, trends, and best practices.
• Administers employee wage garnishments and related deductions in compliance with federal and state regulations, coordinating with third-party processors as applicable.
• Manages verification of employment requests, ensuring timely and accurate responses whether processed internally or through authorized third-party vendors.

Payroll and HRIS Specialist

Sales

• As a Sales Specialist, you will be responsible for driving occupancy and revenue growth across our senior living communities.
• This position is 100% travel to communities in the Experience Senior Living portfolio.
• Train and coach sales adjacent staff – Concierge, Director teams, Resident Experience teams
• Main priority is getting move-ins and working the Sherpa database, alongside teams.
• Improving process habits/fundamentals of daily strategy sessions and execution of sales tasks.
• Database review with the RDSM and EDs so that they could be mindful of the issues moving forward
• Tour path / process review –make suggestions for the tour experience and recommend changes.
• Improve physical plant and model apartment review –are there areas of the building that don’t show well, brainstorming easy, light lift changes
• Grow revenue and manage all aspects of sales in the community through designated sales activities.
• Conduct sales activities that meet or exceed Company standards.
• Make sales calls to potential residents, referral sources and other resources.
• Conduct daily sales strategy planning meetings and execution of daily creative follow up home visits and additional activities.
• Research and maintain current information on local competition and new services and competitors entering the marketplace.