Experian

Analyst

• Establish, maintain, and optimize payer and trading partner connections that support reliable electronic healthcare transactions
• Research payer requirements, implement and validate connectivity solutions, maintain accurate payer data, and resolve transaction issues across supported workflows
• Be the subject matter expert and escalation point for payer connectivity, EDI, API, and web/screen capture issues
• Partner with Product, Clearinghouse, Implementation, Engineering, Support, vendors, and trading partners to support setup, troubleshooting, and optimization
• Document payer lists, workflows, requirements, research findings, issue resolutions, and reference materials in established systems
• Validate and monitor new payer connections to ensure successful transaction exchange
• Analyze reporting, dashboards, Salesforce cases, and Jira tickets to identify trends, risks, and improvement opportunities
• Support process improvement, automation, and AI-driven projects that improve monitoring, data accuracy, and workflow efficiency
• Provide guidance and training on payer connectivity processes and best practices.

Healthcare EDI Analyst – Payer Connectivity

DevOps Engineer

• Manage internal endpoints and VPC Firewalls to enhance security boundaries.
• Add and configure Security Groups in AWS for different applications and environments.
• Manage Role-Based Access Control (RBAC) and Identity Access Management (IAM) within the AWS cloud.
• Create, audit, and maintain policies and entitlements to ensure secure access to AWS services.
• Use AWS and third-party deployment tools for automation of security configurations.
• Set up Infrastructure Guardrails using AWS Service Control Policies (SCPs).
• Manage AMI Factory for automated image creation and validation.
• Implement and manage serverless policies and deployments in AWS.
• Operate and manage network traffic flow, NACLs, transit gateways, Peers, direct connect, and Security groups.
• Assess infrastructure and application vulnerabilities and take remediation actions.
• Operate and manage AWS IAM permissions based on defined roles and responsibilities.
• Ensure tight security for an eCommerce platform including data encryption, security groups, environment scanning, etc.
• Build the pipeline supporting Continuous Delivery, and SDLC Security tools, including support for canary and blue green releases.
• Manage Linux-based operating systems and associated vulnerability management processes.
• Collaborate with information security, DevOps, and engineering teams to identify Platform needs and issues concerning security.
• Collaborate with main third-party security partners to ensure that security controls follow defined policies and mitigate risks.
• Perform advanced security technical troubleshooting for cloud and e-commerce environments.
• Lead projects from start to finish and be the go-to technical person for that initiative.
• Administer Linux OS vulnerability management to ensure systems are patched and secure.
• Manage container vulnerability, applying patches and updates.
• Ensure system monitoring and logging using AWS and third-party tools.

Senior DevOps Engineer

Account Manager

• Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
• Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
• Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
• Guide clients as they transition from implementation to ongoing account management.
• Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
• Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
• Collaborate with Customer Success to address product issues and performance concerns.
• Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
• Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
• Monitor product usage to ensure expected return on investment and alignment with client goals.
• Provide best‑practice recommendations and configuration guidance to improve client outcomes.
• Gather and support NPS survey participation and use feedback to inform improvements.
• Maintain client documentation and account insights in Salesforce.
• Meet all performance metrics and KPIs for assigned accounts.

Client Relationship Manager – Health

Revenue Operations

• Own the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit.
• Reporting to the Senior Vice President of Sales, manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.
• Own the end-to-end Salesforce platform as the business’s core commercial system.
• Drive data integrity, standardization, and operational discipline across all revenue workflows.
• Govern Deal Desk, pricing, discounting, and approval frameworks.
• Own forecasting methodology, pipeline standards, and inspection cadence.

Vice President, Revenue Operations

Events

• Lead the central planning, logistics, and operational execution for major offline events
• Partner closely with our Retail division for event coordination
• Work cross-functionally to integrate core offerings

Healthcare EDI Analyst – Payer Connectivity

Senior DevOps Engineer

Client Relationship Manager – Health

Vice President, Revenue Operations

Community Events Manager