Client Relationship Manager – Health

Experian

Client Relationship Manager managing day-to-day client relationships in healthcare for Experian. Leading reviews, guiding transitions, and ensuring client satisfaction with product enhancements.

Posted 6/30/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $89,865 - $155,767 per yearWebsite

About the role

Key responsibilities & impact

Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
Guide clients as they transition from implementation to ongoing account management.
Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
Collaborate with Customer Success to address product issues and performance concerns.
Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
Monitor product usage to ensure expected return on investment and alignment with client goals.
Provide best‑practice recommendations and configuration guidance to improve client outcomes.
Gather and support NPS survey participation and use feedback to inform improvements.
Maintain client documentation and account insights in Salesforce.
Meet all performance metrics and KPIs for assigned accounts.

Requirements

What you’ll need

Healthcare Claims experience is highly beneficial
Bachelor's degree or equivalent experience
4+ years experience in the healthcare IT industry
Provider-based background recommended
Proficient in Salesforce
Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
Understanding of the Healthcare Revenue Cycle
Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
Flexible in working with changing needs of organizations
High degree of polish appropriate for meeting with clients
Travel up to 30% required

Benefits

Comp & perks

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client Relationship ManagementWorkflow AssessmentPerformance Metrics MonitoringBest-Practice RecommendationsConfiguration Guidance

Soft Skills

CollaborationFlexibilityPolished Communication