Provide comprehensive leadership and strategic oversight to the hearings team and independent contractors.
Foster internal team growth and manage independent contractor relationships.
Lead coaching sessions to foster development, accountability, and continuous improvement while conducting regular 1:1's in addition to mid-year and annual reviews.
Ensure all processes comply with internal audit standards and regulatory requirements while overseeing daily operations including hearing volumes to maintain efficiency.
Collaborate with our teams and clients to improve processes and outcomes while delivering feedback to senior leadership on team performance, client trends, and operational challenges to support strategic planning.
Be the primary escalation point for complex hearing scenarios and internal team concerns, offering guidance and resolution for high impact accounts or escalated issues.
Bring creative and strategic solutions to complex problems and help to evolve processes and team effectiveness

Requirements

Required Bachelor's degree in Business, Human Resources, Legal Studies, Public Administration, or a related field, or equivalent relevant experience
5+ years of experience in unemployment insurance, hearings representation, employer services, or a related environment
2+ years of people leadership experience, including coaching, performance management, and team development
Experience with multi-state unemployment laws, appeals processes, hearing preparation, employer cost management, outsourced services, or payroll and professional services (e.g. UI, HR, SHRM-CP, CPP)
Knowledge of unemployment insurance laws, appeals processes, and hearing preparation
Experience managing high-volume operations with efficiency, serving as an escalation point for complex cases, and working in a regulated audit-focused environment at scale
Experience collaborating with clients and internal teams to accomplish improved outcomes

Benefits

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

unemployment insurancehearings representationemployer servicesmulti-state unemployment lawsappeals processeshearing preparationemployer cost managementoutsourced servicespayroll servicesprofessional services

Soft Skills

leadershipcoachingperformance managementteam developmentstrategic oversightproblem-solvingcommunicationcollaborationaccountabilitycontinuous improvement

Certifications

SHRM-CPCPP