Customer Support II – International Voice Process

Experian

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

About the role

  • Receive inbound calls handling for our different lines of business
  • Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
  • Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute.
  • Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
  • Educates consumer on dispute management and offers options for immediate resolution
  • Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
  • Maintains the integrity of the database by ensuring data quality and accuracy.
  • Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Requirements

  • 1 year of Inbound call handling experience (Required)
  • Highest Qualification Graduation (Required)
  • Excellent English written and oral communications skills (Required)
  • Keep performance on a occupied environment (85%-90% Occupancy)
  • Pays close attention to the small aspects of a task or situation
  • Experience handling support requests from a variety of different channels
  • Arrange and manage tasks, time, and resources
  • Interpret information to understand complex problems or situations
  • Problem-solving skills
  • PC/internet skills to make fast and accurate decisions.
Benefits
  • best-in-class family well-being benefits
  • enhanced medical benefits
  • paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inbound call handlingdispute managementdata qualitycredit reportingconsumer satisfactionfraud alert processingcredit score reportingproblem-solving
Soft skills
communication skillsattention to detailtask managementtime managementorganizational skills