Consumer Services Manager

Experian

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manages operations providing customers product information and resolving customer service or account issues
  • Manages the customer contact and document processing to maintain credit databases
  • Manages employee performance in providing credit services ensuring compliance with regulations while attaining business objectives
  • Manages the investigation process during a credit dispute ensuring compliance to regulations and departmental goals
  • Manages operations to update and maintain the consumer credit profile database
  • Produces reports and provides methods for user access to information in resolution of consumer disputes
  • Monitors and maintains database integrity

Requirements

  • BA/BS or equivalent experience
  • 4-7 years functional experience
  • 3-5 years managerial experience
  • Strong knowledge of Experian products and services
  • Strong knowledge of web-based and software systems
  • Strong knowledge of PC desktop applications
  • Strong knowledge of client contracts and contract law
  • Good knowledge of finance and accounting practices with strong knowledge of credit and collections activities
  • Strong oral and written communication skills
  • Strong organizational and work prioritization skills
  • Strong leadership skills
  • Strong knowledge of call center operations
  • Strong knowledge of federal and state regulations regarding credit reporting
  • Strong knowledge of control principals and internal auditing methods and procedures
  • Strong knowledge of data processing systems
  • Strong problem solving and analytical skills
  • Strong project management skills
Benefits
  • Health and wellbeing programmes designed to come to work feeling your very best self
  • Flexible options to tailor benefits to personal needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
credit servicesdatabase managementreportingdata processing systemscredit and collections activitiescontract lawinternal auditing methodsproject managementfinance practicescall center operations
Soft skills
communication skillsorganizational skillsleadership skillsproblem solvinganalytical skillswork prioritization