Customer Support Specialist I

Experian

full-time

Posted on: 1/6/2026

Location Type: Remote

✨ AI Apply

About the role

Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
Help members understand the value in their memberships, what benefits they have and how to use them.
Effectively handle escalated customer issues.
Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
Adjust to variations in products.
Ability to understand standard operational procedures for all new partners being onboarded.

6 months to 1 year of Inbound call handling experience (Required)
High School Diploma (Required)
Excellent English written and oral communications skills (Required)
Keep performance on a occupied environment (80% Occupancy)
Pays close attention to the small aspects of a task or situation
Experience handling support requests from a variety of different channels
Arrange and manage tasks, time, and resources
Interpret information to understand complex problems or situations
Problem-solving skills
PC/internet skill's to make fast and accurate decisions.
To make fast and accurate decisions.
Short-term visual memory.
Will clear our pre-employment screening
Will pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
Will clear our pre-employment screening

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

inbound call handlingcustomer supportproblem-solvingPC skillsinternet skills

communication skillsattention to detailtask managementtime managementadaptability

High School Diploma