Expereo

Service Delivery Manager

Expereo

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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Tech Stack

PMP

About the role

  • Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
  • Responsible for end-to-end service delivery of networking projects for global customers.
  • An effective communicator with excellent relationship building & interpersonal skills
  • Meet the end-to-end Project timelines by ensuring the on-time delivery
  • Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
  • Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
  • Order prioritization and ensuring priority is respected during RFC delivery phase
  • Management of the delivery plan at the project level & planning until the last site delivery
  • Manage the interface between internal resources and the customer.

Requirements

  • Degree in telecommunications, preferred
  • Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
  • Previous involvement in network deployment projects preferred.
  • Technical knowledge is preferred in telecom like WAN, LAN.
  • Excellent communication skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network deploymentWANLAN
Soft Skills
effective communicatorrelationship buildinginterpersonal skillsproject managementproactive communication
Certifications
PMI PMPPRINCE2 Practitioner