Expatrio

Customer Support

• Lead and supervise Tier 1 customer support agents
• Monitor team performance and provide coaching and feedback
• Resolve escalated customer issues and handle complex inquiries
• Develop and implement training programs for new agents
• Collaborate with other departments to optimize workflows

Tier 1 Customer Support Supervisor

Artificial Intelligence

• Take operational challenges and build AI-based solutions that remove manual workload
• Design, implement, and maintain intelligent workflows that improve speed, accuracy, and reliability across departments
• Create and deploy AI-powered assistants or automations to support customer operations
• Experiment with new AI capabilities to improve turnaround time, efficiency, and customer satisfaction
• Collaborate closely with Operations and Technology teams to translate real pain points into working AI solutions
• Monitor and refine AI systems
• Document workflows, logic, and outcomes for transparency and operational continuity
• Champion an “AI-first” culture by sharing insights and promoting adoption across teams

AI Operations Evangelist

• Take operational challenges and build AI-based solutions that remove manual workload
• Design, implement, and maintain intelligent workflows that improve speed, accuracy, and reliability across departments
• Create and deploy AI-powered assistants or automations to support customer operations throughout the product lifecycle
• Experiment with new AI capabilities to improve turnaround time, efficiency, and customer satisfaction
• Collaborate closely with Operations and Technology teams to translate real pain points into working AI solutions
• Monitor and refine AI systems, ensuring they perform reliably and comply with data protection and privacy standards
• Document workflows, logic, and outcomes for transparency and operational continuity
• Champion an 'AI-first' culture by sharing insights and promoting adoption across teams