Customer Support Agent
Expatrio
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Be the first point of contact for international customers for product inquiries
- Support customer support team via e-mail, live chat, and phone
- Ensure excellent customer service
- Verify documents and support agents with ad-hoc tasks
- Work with service partners to assist customers
Requirements
- Some experience in customer support
- Strong communication skills and a customer first mindset
- Proficient in English, German, and ideally Mandarin
- Experience in banking or health insurance industry is a plus
- Experience with helpdesk software (such as Zendesk or similar tools) is ideal
Benefits
- International, diverse, and intrinsically motivated team
- Autonomous and progressive work environment with low hierarchies and fast decision-making
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporthelpdesk software
Soft Skills
communication skillscustomer first mindsetexcellent customer service