IT Support

• Define the vision and roadmap for the IT Support area, aligned with the company’s overall IT strategy.
• Develop and implement policies, procedures, and best practices based on ITSM/ITIL principles.
• Identify opportunities for automation, AI adoption, and cloud optimization to reduce incidents and increase efficiency.
• Collaborate with other IT teams to ensure a secure, cohesive, and integrated infrastructure.
• Manage IT support budgets, inventory and optimize costs without compromising quality.
• Lead, mentor, and develop the IT Support team.
• Oversee service desk operations and ensure effective use of the ticketing system (Jira).
• Ensure KPIs are met: average resolution time, CSAT, and reduction of repeat tickets.
• Manage IT asset lifecycle: hardware, software, and licensing.
• Control access to corporate platforms (onboarding, offboarding, permissions).
• Prepare and maintain Windows, macOS, and Linux devices.
• Support meeting rooms and corporate events.
• Act as the escalation point for complex technical issues.
• Coordinate with vendors and manage IT support contracts.
• Ensure compliance with security protocols, GDPR, and internal policies.

IT Support Lead

IT Manager, Decoración

Enterprise Architect – Supply Chain

Enterprise Architect – Client Channels

Medical Device Quality Management System Audit Manager

Técnico Helpdesk B2B