Senior Technology Analyst – Audit and Automation
Samsara
CloudCyber SecurityIoTPythonSQL
Job Level
Senior
Tech Stack
CloudCyber SecurityERPITSMLinuxMacOSVoIP
About the role
- Define the vision and roadmap for the IT Support area, aligned with the company’s overall IT strategy.
- Develop and implement policies, procedures, and best practices based on ITSM/ITIL principles.
- Identify opportunities for automation, AI adoption, and cloud optimization to reduce incidents and increase efficiency.
- Collaborate with other IT teams to ensure a secure, cohesive, and integrated infrastructure.
- Manage IT support budgets, inventory and optimize costs without compromising quality.
- Lead, mentor, and develop the IT Support team.
- Oversee service desk operations and ensure effective use of the ticketing system (Jira).
- Ensure KPIs are met: average resolution time, CSAT, and reduction of repeat tickets.
- Manage IT asset lifecycle: hardware, software, and licensing.
- Control access to corporate platforms (onboarding, offboarding, permissions).
- Prepare and maintain Windows, macOS, and Linux devices.
- Support meeting rooms and corporate events.
- Act as the escalation point for complex technical issues.
- Coordinate with vendors and manage IT support contracts.
- Ensure compliance with security protocols, GDPR, and internal policies.
Requirements
- 5+ years in IT support, including 1+ year in a leadership role.
- Proven experience managing IT support teams.
- Networking knowledge, troubleshooting, and configuration skills.
- Experience with Jira, Unifi, and VoIP technologies.
- Fluent English.
- Availability to be on-site in our offices in Barcelona city.
- ITIL certification or similar ITSM certification (preferred).
- CCNA certification or equivalent networking knowledge (preferred).
- Experience in call center support environments (preferred).
- Knowledge of cybersecurity best practices and compliance (preferred).
- Familiarity with ERP, CRM, and cloud platforms (NetSuite, Salesforce, Sprinklr, Google Workspace) (preferred).
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