Exoticca

Sales

• - Continually engaging, motivating, supporting, and developing your team of travel experts to achieve success and sales targets.
• - Daily supervision of calls and leads performance and management.
• - Sales reports and monitoring: you are responsible for analyzing and alerting on KPIs to ensure performance stability.
• - Setting the right tone for your team by living our company values every day, ensuring high standards are set and maintained.
• - Leading by example, delivering excellent customer and client satisfaction

Sales Team Lead

Operations

• - Continually engaging, motivating, supporting, and developing your team to achieve success and meet customer expectations.
• - Daily supervision, report and monitoring of KPIs.
• - Constantly supervise, and report DMC inquiries when they affect Exoticca products.
• - Act as first point of contact for escalated internal issues, taking ownership for a successful resolution.
• - Providing individual coaching feedback sessions to improve customer satisfaction.
• - Work with the Travel Operations Management Team in new project related with news GDS implementation.

Sales Team Lead

Travel Operations Coordinator, Amadeus