Exoticca

Full-stack Engineer

• Design and develop scalable backend services, contributing to the evolution of a modern, event-driven architecture.
• Collaborate with cross-functional teams to translate business needs into technical solutions that are reliable, efficient, and easy to extend.
• Implement and maintain clean service interfaces and data flows following EDA principles, ensuring smooth communication between components and systems.
• Write high-quality, testable code supported by automated testing and continuous integration pipelines.
• Participate in code reviews, architectural discussions, and technical design sessions to uphold engineering standards and promote knowledge sharing.
• Continuously improve system design and development practices to support scalability and future growth of the platform.

Software Engineer, NodeJS

Business Development Rep

• - Execute successful field sales strategies to drive business growth targets.
• - Attend all relevant clients’ events, tend to the booth and/or present when required.
• - Effectively account manage and retain existing clients with a focus on increasing revenue year over year.
• - Work closely with internal teams to ensure strong communication and alignment in consistent delivery of quality products and service to clients.
• - Drive the collection of data using Salesforce CRM and use of the data as an effective selling tool.
• - Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately.
• - Prepare weekly sales and monthly expense reports.
• - Seek group business from Travel Advisors.
• - Meet minimum standards of performance for KPIs.
• - Perform any other duties as may be required. This job description is not intended to be an all-inclusive list of duties and responsibilities.

Business Development Manager, B2B Travel

Accounting Manager

• Record and review daily journal entries, monthly accruals, and adjusting entries in line with GAAP / IFRS principles.
• Ensure accurate classification of revenues, expenses, and provisions across accounts.
• Support monthly, quarterly, and annual closing processes, ensuring compliance with corporate deadlines and reporting standards.
• Prepare and analyze local statutory and corporate financial reports, identifying key variances and trends.
• Perform reconciliations of critical accounts (e.g., AR/AP, bank, tax, fixed assets).
• Investigate and resolve accounting discrepancies and issues promptly.
• Enforce adherence to internal financial controls and contribute to policy and procedure improvements.
• Support year-end external audits by preparing documentation and responding to inquiries.
• Collaborate in the implementation of audit recommendations and internal control enhancements.
• Ensure tax compliance in coordination with the tax team or external advisors.
• Actively participate in the automation and digitalization of accounting processes (e.g., ERP upgrades, RPA initiatives).
• Assist in the implementation of new accounting standards or corporate reporting requirements.
• Support accounting integration during mergers, acquisitions, or other corporate transitions.

Accounting Specialist

Support Engineer

• In-situ and remote support.
• Help us to manage the equipment stock.
• Prepare Windows / Linux / macOS computers.
• Give access and remove access to our platforms to users when necessary.
• Support and check meeting rooms, events too.
• Learn a lot about security and good practices.
• Create documentation to help users and the team in their day to day.

IT Support Technician

IT Support

• Define the vision and roadmap for the IT Support area, aligned with the company’s overall IT strategy.
• Develop and implement policies, procedures, and best practices based on ITSM/ITIL principles.
• Identify opportunities for automation, AI adoption, and cloud optimization to reduce incidents and increase efficiency.
• Collaborate with other IT teams to ensure a secure, cohesive, and integrated infrastructure.
• Manage IT support budgets, inventory and optimize costs without compromising quality.
• Lead, mentor, and develop the IT Support team.
• Oversee service desk operations and ensure effective use of the ticketing system (Jira).
• Ensure KPIs are met: average resolution time, CSAT, and reduction of repeat tickets.
• Manage IT asset lifecycle: hardware, software, and licensing.
• Control access to corporate platforms (onboarding, offboarding, permissions).
• Prepare and maintain Windows, macOS, and Linux devices.
• Support meeting rooms and corporate events.
• Act as the escalation point for complex technical issues.
• Coordinate with vendors and manage IT support contracts.
• Ensure compliance with security protocols, GDPR, and internal policies.

IT Support Lead

• Participate in and own areas of the monthly and yearly closings as well as perform daily bookkeeping.
• Prepare balance sheet reconciliations to guarantee accuracy and completeness across different companies within the group.
• Ensure compliance with accounting standards and tax regulations across different geographies.
• Implement and improve internal controls and accounting procedures, especially for accounts payable, bank reconciliations and revenue recognition.
• Assist in the implementation of accounting tools & software.
• Continuously improve financial processes to support company scalability.
• Prepare for and support annual audits, including compiling required documentation.
• Generate financial reports and KPIs for internal stakeholders upon request.
• Collaborate cross-functionally on finance matters throughout the business.

Senior Accounting Specialist

Customer Support

• Customer Success team available 24/7; flexibility required to work daytime, afternoon or overnight shifts based on business needs.
• 90% of customers are based in North America; most common shift is 15.00-03.00 (CET).
• Flexibility required to work 2 weekends per month and bank holidays.
• Provide pre-departure customer support: answer incoming calls and emails; provide destination and trip information; help with visas and country-specific entry requirements; add or remove excursions; make cancellations, service amendments and refund requests; provide information about land and flight services; resolve problems with customer bookings.
• Provide in-destination customer support: handle incoming calls, emails and Whatsapp messages; support customers with flight delays or cancellations; provide information about daily activities whilst in destination; manage communication about crisis situations.
• Achieve targets: productivity (number of calls and emails answered); Quality Assurance score; CSAT, ASAT and Issue Resolution; occupancy and adherence.
• Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment.