Exoticca

General

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
• Manage, escalate and follow-up of GDS issues and cases.
• Dealing with negotiated rates and advanced refunds in GDS.
• Working directly with our land suppliers for a pre & post-bookings requested.
• Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
• Support customers in destination with emergency issues using different contact channels
• Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

Travel Agent – Amadeus Specialist

Business Development Rep

• Execute successful field sales strategies to drive business growth targets.
• Attend all relevant clients’ events, tend to the booth and/or present when required.
• Effectively account manage and retain existing clients with a focus on increasing revenue year over year.
• Work closely with internal teams to ensure strong communication and alignment in consistent delivery of quality products and service to clients.
• Drive the collection of data using Salesforce CRM and use of the data as an effective selling tool.
• Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately.
• Prepare weekly sales and monthly expense reports.
• Seek group business from Travel Advisors.
• Meet minimum standards of performance for KPIs.
• Perform any other duties as may be required. This job description is not intended to be an all-inclusive list of duties and responsibilities.

Travel Agent – Amadeus Specialist

Business Development Manager, B2B Travel