Exoticca

Customer Support

• Handle customer contacts across channels including inbound calls, chats, and cases, emails and chats.
• Provide destination and trip information.
• Help with visas and country-specific entry requirements.
• Add or remove excursions.
• Make cancellations, service amendments, and refund requests.
• Provide information about land and flight services.
• Help to solve confusion or problems with customer bookings.
• Support customers with flight delays or cancellations.
• Provide information about daily activities whilst in destination.
• Manage communication about crisis situations.
• Take full ownership and accountability for problem resolutions.
• Offer appropriate levels of compensation if applicable.
• Achieve targets: Productivity, Quality Assurance score, CSAT, AHT, and schedule adherence.
• Stay up to date with ever changing processes, procedures, and policies in a dynamic and growing start-up environment!

Customer Service Agent, EN

• Provide pre-departure, in-destination, and post-trip customer support:
• Handle customer contacts across channels including inbound calls, chats and cases, emails and chats.
• Provide destination and trip information.
• Help with visas and country-specific entry requirements.
• Add or remove excursions.
• Make cancellations, service amendments and refund requests.
• Provide information about land and flight services.
• Help to solve confusion or problems with customer bookings.
• Support customers with flight delays or cancellations.
• Provide information about daily activities whilst in destination.
• Manage communication about crisis situations.
• Takes full ownership and accountability for problem resolutions.
• Offers appropriate levels of compensation if applicable.
• Achieve targets:
• Productivity (number of calls and emails answered)
• Quality Assurance score
• CSAT, ASAT and Issue Resolution
• AHT
• Occupancy and schedule adherence
• Stay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment!

Customer Service Agent

Account Executive

• Managing the team events calendar
• Ordering and coordinating marketing materials
• Handling roadshow and event logistics
• Supporting Business Development Managers with follow-up and coordination
• Hosting and assisting with webinars
• Covering trade shows when needed
• Supporting group bookings
• Organizing FAM trips
• Growing and engaging our social media presence
• Leveraging TA Connect for strategic marketing initiatives

Inside Sales Representative, English/Spanish

Business Development Rep

• Execute successful field sales strategies to drive business growth targets.
• Attend all relevant clients’ events, tend to the booth and/or present when required.
• Effectively account manage and retain existing clients with a focus on increasing revenue year over year.
• Work closely with internal teams to ensure strong communication and alignment in consistent delivery of quality products and service to clients.
• Drive the collection of data using Salesforce CRM and use of the data as an effective selling tool.
• Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately.
• Prepare weekly sales and monthly expense reports.
• Seek group business from Travel Advisors.
• Meet minimum standards of performance for KPIs.
• Perform any other duties as may be required. This job description is not intended to be an all-inclusive list of duties and responsibilities.

Business Development Manager, B2B Travel

• Execute successful field sales strategies to drive business growth targets.
• Attend all relevant clients’ events, tend to the booth and/or present when required.
• Effectively account manage and retain existing clients with a focus on increasing revenue year over year.
• Work closely with internal teams to ensure strong communication and alignment in consistent delivery of quality products and service to clients.
• Drive the collection of data using Salesforce CRM and use of the data as an effective selling tool.
• Ensure all contact and interactions are of the highest standards, communicating clearly and appropriately.
• Prepare weekly sales and monthly expense reports.
• Seek group business from Travel Advisors.
• Meet minimum standards of performance for KPIs.
• Perform any other duties as may be required.

Customer Service Agent, EN

Customer Service Agent

Inside Sales Representative, English/Spanish

Business Development Manager, B2B Travel

Business Development Manager – B2B Travel

Business Development Manager, B2B Travel