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Travel Agent – Amadeus Specialist
ExoticcaGDS Specialist at Exoticca’s Flight Operations team supporting travel operations tasks. Handling flight changes, cancellations, and refunds while collaborating with land suppliers.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDSAmadeusticketingrefund processingnegotiated ratescustomer supportARC PED proceduresadministrative supportoperational coordinationproblem-solving
Soft Skills
fluent communicationtime managementmulti-taskingadaptabilitycustomer-focusedstrong communicationfast-learningorganizational skillsemergency issue handlingescalation management
Certifications & Qualifications
ARC certified
Industry Keywords
travel operationscustomer support in travel industrynegotiated faresHouston residencyfast-growing environmentspre-bookingspost-bookingssales period closeflightscancellations
About the role
Key responsibilities & impact- Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
- Manage, escalate and follow-up of GDS issues and cases.
- Dealing with negotiated rates and advanced refunds in GDS.
- Working directly with our land suppliers for a pre & post-bookings requested.
- Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
- Support customers in destination with emergency issues using different contact channels
- Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.
Requirements
What you’ll need- Fluent communication in English (additional language like French/Spanish are considered).
- Strong knowledge of Amadeus / GDS.
- Proven experience dealing with negotiate fares and commissions in GDS.
- ARC certified
- Ability to plan, multi-task and manage time effectively.
- Residency in Houston or its surroundings is a must.
- A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
- Proven record in fast-growing environments
- Strong communication and customer-focused skills.
- Adaptability, problem-solving and fast-learning attitude
Benefits
Comp & perks- Competitive compensation package in line with job responsibilities and experience.
- Travel packages at reduced prices!
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!