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Travel Agent – Amadeus Specialist
ExoticcaGDS Specialist at Exoticca’s Flight Operations team supporting travel operations tasks. Handling flight changes, cancellations, and refunds while collaborating with land suppliers.
About the role
Key responsibilities & impact- Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
- Manage, escalate and follow-up of GDS issues and cases.
- Dealing with negotiated rates and advanced refunds in GDS.
- Working directly with our land suppliers for a pre & post-bookings requested.
- Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
- Support customers in destination with emergency issues using different contact channels
- Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.
Requirements
What you’ll need- Fluent communication in English (additional language like French/Spanish are considered).
- Strong knowledge of Amadeus / GDS.
- Proven experience dealing with negotiate fares and commissions in GDS.
- ARC certified
- Ability to plan, multi-task and manage time effectively.
- Residency in Houston or its surroundings is a must.
- A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
- Proven record in fast-growing environments
- Strong communication and customer-focused skills.
- Adaptability, problem-solving and fast-learning attitude
Benefits
Comp & perks- Competitive compensation package in line with job responsibilities and experience.
- Travel packages at reduced prices!
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDSAmadeusticketingrefund processingnegotiated ratescustomer supportARC PED proceduresadministrative supportoperational coordinationproblem-solving
Soft Skills
fluent communicationtime managementmulti-taskingadaptabilitycustomer-focusedstrong communicationfast-learningorganizational skillsemergency issue handlingescalation management
Certifications
ARC certified