Recruiter – Promoter für Recruiting
OVB Vermögensberatung AG
CX Recruiter
EXL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Collaborate with CX leadership to understand role requirements and hiring needs.
- Source and attract candidates through various channels (LinkedIn, job boards, employee referrals, recruitment agencies, etc.).
- Screen resumes, conduct initial interviews, and assess candidate fit based on experience, culture alignment, and customer-centric mindset.
- Manage the end-to-end recruitment process for all CX roles, from job posting to offer negotiation.
- Coordinate and schedule interviews with hiring managers and interview panels.
- Build and maintain a pipeline of qualified candidates for future hiring needs.
- Ensure a smooth and engaging candidate experience throughout the recruitment process.
- Track and report key hiring metrics (time-to-fill, cost-per-hire, source of hire, etc.).
- Stay informed on trends and best practices in CX hiring and the talent market.
- Partner with HR and onboarding teams to ensure seamless transition from offer acceptance to day one.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field
- 10+ years of recruiting experience, ideally with a focus on customer-facing or CX roles.
- Proven ability to source, assess, and hire high-quality talent in a fast-paced environment.
- Familiarity with applicant tracking systems (ATS) and HR software (e.g., Greenhouse, Lever, Workday).
- Strong communication, interpersonal, and organizational skills.
- Ability to manage multiple open roles and priorities simultaneously.
- A passion for delivering outstanding candidate and customer experiences.
- Previous experience hiring for high-volume or support center/customer service roles.
- Understanding of CX metrics, roles, and structures.
- Experience in employer branding and recruitment marketing.
Benefits
- EXL offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
- Guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
- Sky is the limit for our team members. The unique experiences gathered at EXL sets the stage for further growth and development in our company and beyond.
- Corporate Social Responsibility Program delivering on social change and driving future investment in communities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
recruitingsourcingcandidate assessmentinterviewingoffer negotiationhiring metrics trackingemployer brandingrecruitment marketingcustomer experience (CX) hiringhigh-volume hiring
Soft skills
communicationinterpersonal skillsorganizational skillscandidate experience focusmulti-taskingcollaborationadaptabilityproblem-solvingrelationship buildingcustomer-centric mindset
Certifications
Bachelor's degree in Human ResourcesBachelor's degree in Business Administration
