Assistant Vice President
EXL
Assistant Vice President – Training, Process Training, BPO
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Lead
About the role
- Manage process trainers aligned to the process
- Advocate world-class customer experience to front-liners and support members of the account
- Coach and mentor CE and process trainers
- Facilitate coaching and training classes as needed
- Administer Training Needs Analysis
- Come up with action plans to address knowledge gaps
- Demonstrate overall excellent call handling
- Align and coordinate with support members and leadership
- Assist the team with all training requirements
Requirements
- Excellent communication and organization skills
- Very good coaching and training skills
- Ability to communicate effectively to a variety of audiences.
- Ability to provide and support a vision and direction.
- Ability to implement projects with the highest degree of professionalism and ensure follow-through and evaluation of their effectiveness.
- Ability to work with minimum supervision and in a continually challenging environment.
- Ability to analyze learning needs and assist in the development of customized modules and initiatives.
- Accepting a high degree of responsibility and accountability for others as well as for self
- Deep understanding, appreciation and demonstration of world-class customer service
- Understanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters
- Knowledge of MS Office – Excel, PowerPoint, Word
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Training Needs AnalysisCoachingMentoringCall handlingProject implementationLearning needs analysisCustomized training modules
Soft skills
CommunicationOrganizationCoaching skillsVision and directionProfessionalismAccountabilityResponsibilityAdaptability
