Assistant Vice President
EXL
full-time
Posted on:
Location Type: Hybrid
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Lead
About the role
- Oversee the operation for Banking and Capital Market.
- Lead a team of Managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery.
- Maintain metrics and reporting for senior management and committee presentations.
- Support Clients Risk governance initiatives and working groups to facilitate alignment across key operational areas.
- Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients.
- Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events.
- Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program.
- Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities.
- Lead, mentor, and develop a team of engineers, technicians, and support staff. Conduct regular performance reviews and provide training and development opportunities.
- Oversee the commissioning of new WTP projects and the decommissioning of obsolete ones. Manage project budgets, timelines, and deliverables, ensuring projects are completed on time and within budget.
- Identify areas for improvement in operational processes and implement innovative solutions.
Requirements
- Bachelors degree in any stream must; Post Graduate/Masters in Finance stream preferred.
- Minimum 14-18 years of experience in the operations management for US clients in financial services industry; preferably in Fraud/AML/Chargeback.
- Demonstrate an understanding of various project management frameworks and requirements.
- Strong at identifying key control points and providing an assessment.
- Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations.
- Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint.
Benefits
- Willingness to travel as per need
- Strong commitment to safety, environmental compliance, and quality standards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject managementrisk assessmentcomplianceanalytical skillsquantitative skillsproblem-solvingservice deliveryprocess improvementfinancial services
Soft skills
leadershipmentoringattention to detailcommunicationcollaborationtraining and developmentstrategic thinkingtactical remediationteam managementstakeholder engagement