Clinical Coding Manager
Clover Health
SQL
Senior Manager, Training and Learning Development – Clinical Coding
EXL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Define and execute a transformation strategy for clinical and coding training programs focusing on digital innovation, gamification, and learner acceleration
- Lead cross-functional collaboration with Operations, Quality, HR, and IT to align training initiatives with business outcomes
- Serve as key advisor and thought partner to decision makers on learning architecture, platform selection, and content strategy
- Manage and mentor a team of clinical and coding trainers and Content Designers responsible for developing engaging, interactive training content
- Foster a culture of creativity, experimentation, and continuous improvement and ensure team alignment with instructional design best practices and emerging learning technologies
- Guide the team in creating immersive, gamified learning experiences using microlearning, simulations, and adaptive learning paths
- Oversee implementation and integration of emerging tools to enhance training effectiveness and ensure content is learner-centric, performance-driven, and scalable across roles and geographies
- Lead rollout of new training formats and platforms, pilot and iterate new approaches, and manage change communication and trainer enablement
- Define KPIs for training effectiveness, speed-to-proficiency, and post-training performance; use data analytics to continuously refine training strategies and content
- Ensure compliance with internal standards and external regulations
Requirements
- Bachelors degree in Learning & Development, Instructional Design, Organizational Development, or related field (Masters preferred)
- 8+ years of experience in corporate training, with at least 3 years in a strategic leadership role
- Proven success in leading digital learning transformations and managing content development teams
- Strong understanding of adult learning principles, instructional design, and learning technologies (LMS, LXP, gamification platforms)
- Excellent leadership, project management, and stakeholder engagement skills
- Experience in performance analytics and data-driven decision-making
- Preferred: Certification in instructional design, digital learning, or gamification
- Preferred: Familiarity with Articulate 360, Adobe Captivate, Rise, or similar
- Preferred: Experience with AI-driven learning, simulation platforms, or immersive technologies
- Preferred: Background in healthcare
Benefits
- Work From Home 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital learning transformationinstructional designadult learning principlesperformance analyticsdata-driven decision-makinggamificationmicrolearningsimulationsadaptive learning pathscontent development
Soft skills
leadershipproject managementstakeholder engagementcreativityexperimentationcontinuous improvementcross-functional collaborationmentoringcommunicationchange management
Certifications
instructional design certificationdigital learning certificationgamification certification
