Senior AML Business Data Manager – Transaction Monitoring Platforms
TD
OraclePython
Coordinator – Back-End, Data Entry, Complex Transaction Processing
EXL
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Process transactions as per SLAs outlined by the client
- Ensure all transactions are processed according to defined and documented desktop procedures
- Meet assigned targets in accordance with SLA
- Ensure transaction quality meets predefined parameters
- Work within strict deadlines and strive to exceed process metrics and customer satisfaction measures
- Participate in process improvement initiatives (AIM - All Ideas Matters)
- Work flexible/rotating 24x7 shifts to cover extended operational hours
- Interact with AM for reporting performance and escalation handling; Manager for unresolved issues and performance evaluation; SME for process issues and QCA for performance feedback and audits
Requirements
- Minimum Graduation
- Bachelor's Degree
- Knowledge of P&C Insurance underwriting
- Ability to process transactions as per SLAs and documented desktop procedures
- Ensure assigned targets in accordance with SLA are met
- Ensure transaction quality is compliant with predefined parameters
- Ability to work within strict deadlines and meet process metrics and customer satisfaction measures
- Strong orientation towards Process Improvement; participation in AIM
- Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements
- Primary internal interactions with AM, Manager, Subject Matter Expert, and QCA
