General Manager
NEXT|HEALTH
Provider Relations Coordinator – Outbound Call Center
EXL
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $45,000 per year
Job Level
Mid-LevelSenior
About the role
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
- Monitor and respond to internal and external emails within established service levels.
- Log and return voicemails promptly.
- Respond to chat inquiries from providers with clarity and accuracy.
- Escalate unresolved issues to management and follow up as needed.
- Communicate and report any workflow or system issues to leadership.
- Consistently meet quality and productivity standards.
- Uphold HIPAA and confidentiality regulations in all interactions.
Requirements
- High school diploma or equivalent obtained.
- Prior customer service or high-volume call center experience.
- Proficiency in Microsoft Office (Excel and Outlook).
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Comfortable working in a high-volume, fast-paced environment with various software programs.
- Healthcare experience is a plus
