Customer Service Specialist
SummitNext
Salary
💰 $190,000 - $235,000 per year
Job Level
Lead
About the role
- Seasoned New Logo Sales professional responsible for driving sales and revenue growth by acquiring new clients within the North America Consumer Retail & Travel sector.
- Identify business opportunities, develop strategic relationships, and deliver tailored solutions to meet the unique needs of Consumer Retail & Travel industry companies in North America.
- Cultivating EXL's presence in the market and growing business development opportunities with new clients with whom the company has not had previous significant contact.
- New Logo hunting and the sales cycle from deal origination to closure (signed contract) and successful handover to the Account Manager subsequently.
- Work closely with Industry Business Unit leads to work on targeted account strategies, agree on target logos, and pursue to deliver high value and high growth new logos.
- Build a predictable pipeline of new business to generate repeatable and profitable revenues across the various Business Units
- Execute go-to market plans via targeted campaigns and other sales channels including advisors, influencers, conference attendance, industry events, etc.
- Be a key intermediary between the service delivery team and the customer.
Requirements
- The person hired for this role must have solid current experience as an individual contributor selling multi – year / multi - million-dollar BPO & Advisory engagements in to Consumer Retail & Travel sectors
- 8 - 10 years as an individual contributor selling new business for a BPO and / or Top 10 Advisory Consulting firm with last few recent years focused on selling into Consumer Retail & Travel sectors
- Astute at identifying and qualifying leads, be able to develop strong relationships at potential client organizations and have the proven ability to convert these relationships into commercial engagements in situations where little to no previous relationship existed.
- Effectively and proactively managed client’s expectations, built deep client partnerships,
- Broad functional knowledge within the North American BPO sector and able to connect with a variety of executive level stakeholders on their specific pain-points.
- Strong sales process and operations skills (pipeline management, forecasting, budgeting, etc.)
- Strategically minded and able to create a consultative and solution-minded sales environment.
- High-energy style who is motivated by winning.
- Demonstrated ability to work in a multicultural global environment.
