EXL

Vice President, Client Partner / Account Manager

EXL

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Lead

Tech Stack

Cloud

About the role

  • EXL is a global data and AI company offering services and solutions to reinvent client business models and drive growth.
  • Manage and drive growth within Diversified Industries IMU responsible for Travel and Business Services Domain.
  • Deliver profitability, client engagement and NPS, growth and operational delivery with existing accounts.
  • Responsible for the sales cycle from deal origination to closure and handover to Operations.
  • Bring understanding of marketplace and competitor offerings to drive EXL’s growth strategy and investments.
  • Act as Client Partner to the Travel Domain and grow EXL revenues within existing accounts.
  • Collaborate and develop 3rd party and advisor relations to generate opportunities.
  • Propose, submit and handle proposals with full ownership and accountability, working closely with sales enablement teams.

Requirements

  • Large Account Management experience within Travel, Business Services or Utilities domain.
  • Experience managing relationships with COO’s, CFO’s, CEO’s, Customer Service Directors.
  • Experience in managing long term complex business process offshoring solutions.
  • Understanding of the BPO | BPM sector and process automation.
  • Ability to balance multiple, concurrent deals to achieve challenging growth targets.
  • Ability to identify and translate client needs into EXL services and develop winning proposals.
  • Ability to work effectively across the EXL organization and partner with appropriate team members.
  • Be a key intermediary between the service delivery team and the customer.
  • Proven ability to develop strong relationships at potential client organisations and convert these into commercial engagements.
  • Strong Communication & Interpersonal Skills.
  • Advanced presentation skills and executive presence.
  • Good people management skills.
  • Ability to deal with unexpected and/or delicate situations calmly and with sound judgment.
  • Ability to manage multiple projects and meet deadlines under pressure.
  • MBA or post-graduate or equivalent professional qualification.
  • 15+ years of post-qualification experience.