Customer Program Manager
Celestica
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead and manage end-to-end client programs, ensuring high-quality service delivery.
- Act as the primary point of contact for clients, building strong relationships and ensuring satisfaction.
- Drive operational excellence through performance management, process improvements, and best practices.
- Partner with internal teams (Operations, Workforce, Training, Quality, IT) to ensure alignment and smooth execution.
- Develop strategies to meet KPIs, SLAs, and client expectations.
- Prepare and present program updates, performance reviews, and business insights to senior stakeholders.
- Manage budgets, resources, and timelines to achieve program goals.
- Identify risks, develop mitigation plans, and ensure compliance with company policies and client requirements.
- Coach, mentor, and guide program team members to ensure continuous development.
Requirements
- Bachelor’s degree in Business, Management, or related field.
- Fluent in Mandarin and English (spoken and written).
- Minimum 5–7 years’ experience in BPO/outsourcing industry.
- At least 3 years in a program or project management role.
- Proven track record in managing large client accounts or programs.
- Strong leadership, stakeholder management, and problem-solving skills.
- Excellent communication, negotiation, and presentation abilities.
- Ability to work under pressure in a fast-paced environment.
- Willingness to work from home for 6 months and relocate to Johor thereafter.
- Flexibility to work across different shifts if required.
