Exemplis LLC

Customer Service Representative

Exemplis LLC

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $20 - $28 per hour

Job Level

Junior

About the role

  • Act as a customer advocate and brand ambassador to create meaningful, positive experiences.
  • Deliver personalized, high-quality support across phone, chat, email, and social channels.
  • Take full ownership of customer inquiries from initial contact through resolution.
  • Resolve customer concerns promptly and thoroughly within established service-level expectations.
  • Proactively identify opportunities to improve the customer experience by anticipating needs.
  • Navigate complex or sensitive situations with professionalism and confidence.
  • Educate customers on Timbuk2 policies and processes clearly.
  • Engage with customers on social media and respond to product reviews.

Requirements

  • High school diploma or equivalent required
  • 1+ year experience in customer service
  • Bachelor’s Degree preferred
  • Proficiency in most CRM tools, Microsoft Great Plains, Google Docs
  • Hospitality or Retail industry background preferred
  • Experience working in a call center
  • 30+ wpm typing speed
  • Social Media experience a plus
Benefits
  • Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.
  • Hybrid Work Schedule: Flexibility to work remotely while being onsite as needed.
  • Health Insurance: A variety of health insurance options for all team members.
  • 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
  • Time Off: Paid time off starts accruing day 1.
  • Observed Holidays: 10 company observed holidays.
  • Employee Discounts: Discounts across all product lines for employees.
  • Hit our Numbers Lunch: Celebrate when we hit our monthly milestones.
  • Tuition Scholarships: Partnership with UMASS Global for discounts on tuition.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM toolstyping speed
Soft Skills
customer advocacycommunicationproblem-solvingprofessionalismconfidenceownershipproactive identificationengagement
Certifications
high school diplomaBachelor’s Degree