Exely - Direct Drive for Your Hotel Sales

Customer Support

• Onboard, train, and guide hoteliers to utilize Exely solutions effectively, ensuring smooth activation and onboarding;
• Provide prompt responses and timely resolution to hoteliers' queries via calls and emails, assisting with settings and parameters;
• Manage hoteliers' feedback and escalate issues to relevant departments to provide personalized guidance and improve processes;
• Ensure solutions function accurately on the hotelier's end and oversee timely resolution of requests and issues;
• Collaborate with other departments, including the technical support team, to resolve complex issues and improve customer experience;

Customer Support Manager

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.