Sales Territory Manager – Commercial Markets
Avant Tech
Customer Support Manager
Exely - Direct Drive for Your Hotel Sales
full-time
Posted on:
Origin: • 🇮🇩 Indonesia
Visit company websiteJob Level
Junior
About the role
- Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
- Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
- Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
- Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.
Requirements
- Based in Bali, Indonesia, this is a remote job;
- Proficient in Indonesia Bahasa as a native language, and advanced level of English;
- Minimum of one year in customer service, preferably within an IT company or call center
- Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
- Open to business travel as needed
- Excellent communication skills and willingness to work in a team
- Analytical mindset with the ability to make data-driven decisions
- Skills for solving work tasks and optimizing processes
- Results-oriented approach and ability to work in a dynamic environment
- Proficient in using CRM and computer software
- Knowledge of ticket and helpdesk systems would be advantageous.
