Exely - Direct Drive for Your Hotel Sales

Customer Support Manager

Exely - Direct Drive for Your Hotel Sales

full-time

Posted on:

Location: 🇲🇾 Malaysia

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Job Level

Junior

About the role

  • Onboard, train, and guide hoteliers to utilize Exely solutions effectively, ensuring smooth activation and onboarding;
  • Provide prompt responses and timely resolution to hoteliers' queries via calls and emails, assisting with settings and parameters;
  • Manage hoteliers' feedback and escalate issues to relevant departments to provide personalized guidance and improve processes;
  • Ensure solutions function accurately on the hotelier's end and oversee timely resolution of requests and issues;
  • Collaborate with other departments, including the technical support team, to resolve complex issues and improve customer experience;

Requirements

  • Based in Johor Bahru, Malaysia;
  • Minimum of one year in customer service, preferably within an IT company or call center;
  • Experience in the hospitality or technology sector (advantageous);
  • Excellent communication skills and willingness to work in a team;
  • Analytical mindset with the ability to make data-driven decisions;
  • Skills for solving work tasks and optimizing processes;
  • Results-oriented approach and ability to work in a dynamic environment;
  • Proficient in Malaysia Bahasa as a native language, and advanced level of English;
  • Bonus point if you can speak Mandarin;
  • Proficient in using CRM and computer software (JIRA);
  • Knowledge of ticket and helpdesk systems would be advantageous;
  • Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch;
  • Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check