Client Success Manager
Cyderes
Cyber SecurityPMP
Executive Support Technician, L3
Excis Compliance
full-time
Posted on:
Location Type: Office
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Cyber SecurityITSMMacOSPMP
About the role
- Oversee daily technical operations: system monitoring, maintenance, troubleshooting, and management of mobile devices, AV/video conferencing, and collaboration tools
- Serve as escalation point for complex issues; perform root-cause analysis and preventive maintenance to ensure service reliability for executives
- Develop and implement strategic plans for IT support services, collaboration, and conferencing equipment aligned with organizational goals
- Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance
- Oversee deployment, maintenance, and optimization of workstations, mobile devices, and conferencing systems; monitor performance and user feedback for continuous improvement
- Establish white-glove support services including helpdesk, knowledge bases, and business continuity plans for critical events like board meetings
- Manage vendor relationships, ensure SLAs are met, and drive continuous improvement and value
- Work with IT service owners to optimize budgets, allocate resources, prioritize projects, and report progress to senior leadership ensuring financial alignment and ROI
Requirements
- Over 10 years of progressive experience in IT leadership roles
- Bachelor’s Degree in Computer Science, IT, or related field (Master’s or MBA preferred)
- Professional certifications highly desirable: ITIL Expert, PMP, CISSP, CISA
- Demonstrated success building/managing relationships with C-level executives
- Experience leading cross-functional teams and managing complex projects and financial budgets
- Proficiency in IT service management frameworks: ITIL, COBIT, Agile
- Technical expertise in Digital Workplace Services: AV systems, collaboration tools (MS Teams, Cisco Webex, Zoom)
- Operating systems: Windows, Mac (macOS), Ubuntu
- Management tools: Intune, SCCM, Tanium
- Knowledge of mobile device management and cybersecurity best practices
- Strong communication and problem-solving skills
Benefits
- Competitive compensation
- Supportive, family-like environment
- Professional growth opportunities
- Continuous learning
- Collaboration across diverse technologies
- Opportunity to contribute to a global IT leader
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service managementroot-cause analysispreventive maintenancebudget managementproject managementmobile device managementcybersecurity best practicesAV systemscollaboration toolsoperating systems
Soft skills
communicationproblem-solvingrelationship managementleadershipcross-functional team management
Certifications
ITIL ExpertPMPCISSPCISA
