Project Manager – Future Technology
ARETUM
Cyber SecurityPMP
Job Level
Mid-LevelSenior
Tech Stack
Cyber SecurityPMP
About the role
- Guide, mentor, and lead a team of client success managers servicing our clients and being everyday ready
- Oversee the development and implementation of client success strategies by the team, ensuring alignment with department and company goals
- Support client success managers in conducting regular client reviews, demonstrating ROI, strategic retention/growth planning, and providing actionable insights
- Ensure execution against client success playbooks, documenting client activity and engagement, and meeting established success criteria
- Develop the skills and knowledge of client success managers and ensure the team is well-equipped to handle client needs and challenges
- Monitor and evaluate the performance of client success managers, provide regular feedback, and conduct performance reviews
- Allocate resources effectively, manage team workloads, and prioritize tasks to meet client needs
- Collaborate with Sales, Security Operations, Product Management, and Engineering to ensure seamless client onboarding, ongoing support, and delivery excellence
- Ensure knowledge of security, MSSP, and SOC environments and partner with clients to advance cybersecurity posture using frameworks like MITRE
Requirements
- Bachelor's degree in related field, or equivalent years of experience
- Cybersecurity certifications such as CISSP, Security+, or equivalent are highly desirable
- Minimum of 5 years in client success, account management, or a related field
- Preferred 10 years of experience engaging and delighting clients, building strong relationships, and operating as the voice of your clients
- Preferred 5 years of cybersecurity industry experience
- Experience managing a team of client success specialists or account managers and/or operating as a team lead
- Strong relationship management: strategic client retention and growth focus
- Exceptional verbal and written communication, presentation, organization, and administrative skills
- Ability to present to and gain alignment with C-Suite and client executives
- Excellent analytical and problem-solving skills; ability to analyze data and derive actionable insights
- Project management experience; ability to create, own, and manage projects to completion with documented artifacts
- Knowledge and experience in security, MSSP, and SOC environments
- Experience with cybersecurity controls (EDR, SIEM), frameworks (MITRE, NIST), and security operations (SOC, IR, Engineering)
- Technical knowledge with hands-on experience in security controls, infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development
- Experience in threat intelligence, offensive security, DFIR, SIEM management, and/or threat hunting
- Industry and/or security certifications such as CISSP, Security+, PMP, ITIL, etc.
