Lead Marketing, CX Operations Manager
Exact Sciences
full-time
Posted on:
Location Type: Hybrid
Location: Madison • California • Wisconsin • United States
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Salary
💰 $112,000 - $190,000 per year
Job Level
About the role
- Leverage data, analytics, and measurement tools to drive business operations and optimize performance.
- Lead cross-functional initiatives with SMEs and data analysts to understand and surface key insights about the business units supported.
- Serve as a bridge between Marketing/CX and our strategic partners, including agencies, to drive performance-based decision making.
- Document existing processes and workflows to identify inefficiencies, redundancies, or bottlenecks.
- Set clear goals and KPIs, aligning team efforts with measurable outcomes to track progress and success.
- Use tools and technology to reduce manual work and free up time for strategic initiatives.
- Improve communication channels and streamline how information flows across the team to reduce delays and misalignment.
- Assist in managing the AOP process.
- Govern budget throughout year in partnership with Program Stakeholders and Finance including monthly reporting, theme tracking, and reconciliation aligned with Marketing OKRs.
- Collaborate with Procurement and Category Management on SOW review, finance approval, and shepherding through contract and Coupa processes.
- Facilitate ongoing review of 3rd party contracts with vendors including driving financial and operational efficiencies and ensuring vendors are meeting the expectations set forth in the contract.
- Provide project management and coordination across the business to ensure timelines, deliverables and dependencies are tracked.
- Provide dashboards and insights on campaign metrics to enable timely decision making.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.
- Ability to travel up to 20% of working time away from work location; may include overnight/weekend travel.
Requirements
- Bachelor’s Degree in relevant field; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.
- 7+ years of experience in Operations or a related field including program or project management support or other role with similar experience leading leadership and teams in cross-functional collaboration as detailed in Essential Duties.
- Excellent written and verbal communication skills.
- Familiarity with common Project Management methodologies such as Waterfall and Agile.
- Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and SharePoint.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsperformance measurementproject managementKPI settingprocess documentationfinancial reconciliationcontract managementdashboard creationcampaign metrics analysisquality management
Soft Skills
communicationcross-functional collaborationleadershipaccountabilityinnovationintegrityteamworkinclusion mindsetorganizational skillsproblem-solving