Exa Capital

Manager

• Develop and implement business strategies to grow the portfolio company’s presence in it’s vertical market.
• Identify and pursue new market opportunities (e.g., target segments, geographies, partnerships).
• Set and monitor key performance indicators (KPIs) tied to revenue, user growth, customer satisfaction, retention, and operational efficiency.
• Oversee day-to-day operations including product deployment, customer onboarding, support, compliance, and client fulfillment.
• Ensure high standards of service delivery, quality assurance, and adherence to regulatory requirements relevant to the vertical market.
• Manage resource allocation — staffing, budgets, workflows — to optimize efficiency and scalability.
• Build, lead, guide and mentor cross-functional teams (sales, customer success, product support, operations, possibly development).
• Foster a culture of accountability, continuous improvement, customer focus, and collaboration.
• Ensure exceptional customer experience, from onboarding through ongoing use and support.
• Maintain relationships with key clients and act as escalation point for strategic or critical issues.
• Own the company’s profit & loss (P&L), budgeting, forecasting, and financial performance.
• Work closely with product teams (or external vendors) to ensure the portfolio company solution(s) remain competitive, relevant, and aligned with changing regulations and customer needs.
• Ensure the portfolio company’s service delivery aligns with relevant regulations and standards in staffing, documentation, and audit readiness.

General Manager

Director

• Drive value creation. Find and execute the levers — pricing, upsell/cross-sell, new customer acquisition, cost structure, GTM — that grow revenue and expand EBITDA. Build clear 90-day and annual Value Creation Plans and deliver measurable results.
• Grow the top line. Partner with PortCo CEOs on organic growth and net revenue retention; strengthen sales, marketing, and partnerships; and unlock new markets, modules, and verticals.
• Install the operating rhythm. Stand up weekly and monthly business reviews, standardized KPIs, and dashboards that turn data into faster, better decisions.
• Lead integrations. Own the first 100 days of each acquisition — systems, reporting, culture, and financial alignment — and deliver early wins fast.
• Multiply talent and share what works. Coach leaders, strengthen the A-player bench, and turn successful initiatives into playbooks the whole portfolio can use — including AI-enabled efficiency gains.

Director, Value Creation

Full-stack Engineer

• Provide strategic and technical leadership for software platforms
• Lead modernization initiatives and manage team performance
• Establish architectural standards and enforce secure coding guidelines
• Collaborate closely with Product Management and internal stakeholders
• Oversee system architecture and champion security-first development

General Manager

Director, Value Creation

Director, Software Engineering