&Evolve

Technical Support Engineer

&Evolve

full-time

Posted on:

Location Type: Hybrid

Location: Vietnam

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About the role

  • Provide Tier 3 support for technical and software issues
  • Mentor and coach Tier 2 Support Analysts
  • Analyze and resolve complex product issues
  • Document solutions and produce written guidance
  • Communicate effectively with stakeholders
  • Develop your own skills while guiding others

Requirements

  • Strong problem-solving skills
  • Excellent Technical/Application skills
  • In-depth Keyloop product knowledge
  • Coaching skills to guide Tier 2 Support Analysts
  • Ability to identify root causes of problems
  • Analytical mindset
  • Flexible approach to working practices.
Benefits
  • An inclusive environment to thrive
  • We’re committed to fostering an inclusive work environment.
  • Celebrating diversity and different lifestyles every day.
  • Encouragement to explore growth opportunities and career support.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Tier 3 supportTechnical supportSoftware issue resolutionKeyloop product knowledgeProblem-solvingAnalytical skills
Soft Skills
MentoringCoachingCommunicationFlexibilityStakeholder engagement