Customer Enablement Manager
Evolv Technology
full-time
Posted on:
Location Type: Remote
Location: Arizona • Oregon • United States
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Salary
💰 $73,000 - $117,000 per year
About the role
- Build strong relationships with customers and ensure successful onboarding
- Drive customer satisfaction, system utilization, and renewal rates
- Deliver virtual and onsite training sessions
- Develop baseline success plans focusing on adoption and learning milestones
- Monitor customer health and usage signals to identify risks
- Collaborate cross-functionally to support customer outcomes
Requirements
- Excellent relationship building skills
- Understanding of customer experience and customer success
- Proficiency in onboarding and training processes
- Ability to engage with customers effectively
- Capable of identifying risks and implementing mitigation strategies
- Flexibility to work outside normal hours when required
Benefits
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- A 401(k) plan (and 2% company match)
- Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboarding processestraining processes
Soft Skills
relationship buildingcustomer experiencecustomer successeffective engagementrisk identificationmitigation strategiesflexibility