Director, GenAI Field Engineering
Adobe
Cloud
Field Service Technician
Evolv Technology
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $40 per hour
Job Level
Mid-LevelSenior
About the role
- Be at the forefront of security technology, building lasting relationships with clients and keeping systems protecting what matters most.
- Troubleshooting technical issues to provide world-class support and proactive maintenance, showcasing skills and ensuring optimal performance of security solutions.
- Perform field service tasks, such as maintaining and repairing equipment, and documenting work in service reports or other forms.
- Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from supervisors.
- Develop strong interpersonal relationships with teammates and customers over time.
- Complete all required administrative tasks like expenses, work orders, and RMAs.
Requirements
- Understanding of the technical aspects of the products, including hardware and software components.
- Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.
- Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
- Skills in maintaining, repairing, and upgrading equipment to ensure optimal performance.
- Competence in performing scheduled software maintenance and upgrades.
- Ability to establish and maintain strong, long-lasting relationships with clients.
- Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
- Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.
- Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
- Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
- Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.
- Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.
- Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.
- Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.
- Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.
Benefits
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- A 401(k) plan (and 2% company match)
- Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware maintenancesoftware maintenancerepairing equipmentdiagnosing issuesusing wiring diagramsusing schematicsperforming upgradesdocumenting worktechnical training
Soft skills
interpersonal relationshipscommunication skillstime managementcollaborationinitiativecustomer satisfactionteamworkfeedback receptionrelationship buildingindependent contribution
