Account Manager

• Account Manager working directly with one of Evolent’s largest clients with unique insight to individual markets
• Responsible for operational excellence, implementing relationship best practices, understanding and delivering upon growth opportunities and driving value-based communication
• Support an assigned book of business strategically to achieve relationship, growth, retention, and customer goals
• Pull and analyze data from internal systems to support client needs, identify trends, monitor performance, and drive operational insights
• Create and deliver regular and ad hoc reporting to both internal teams and client partners, including dashboards and performance summaries
• Support preparation for client JOC meetings by leveraging data and insights to develop agendas, presentation materials, and action plans
• Proactively manage client operational end to end resolution in a timely manner and be client-facing for associated role responsibilities
• Develop and manage monthly, quarterly, and annual client reporting, including quality review and client Q & A reporting
• Understand and monitor performance to SLA expectations and track/monitor client requirements/projects to agreed specifications
• Run efficient/effective meetings and work sessions with the client and relevant Subject Matter Experts
• Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services
• Review and validate accuracy of client deliverables prior to external distribution

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