Registered Mental Health Counselor Intern, Spanish Speaking
Brave Health
Account Manager, Strategic Accounts
Evolent
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Account Manager working directly with one of Evolent’s largest clients with unique insight to individual markets
- Responsible for operational excellence, implementing relationship best practices, understanding and delivering upon growth opportunities and driving value-based communication
- Support an assigned book of business strategically to achieve relationship, growth, retention, and customer goals
- Pull and analyze data from internal systems to support client needs, identify trends, monitor performance, and drive operational insights
- Create and deliver regular and ad hoc reporting to both internal teams and client partners, including dashboards and performance summaries
- Support preparation for client JOC meetings by leveraging data and insights to develop agendas, presentation materials, and action plans
- Proactively manage client operational end to end resolution in a timely manner and be client-facing for associated role responsibilities
- Develop and manage monthly, quarterly, and annual client reporting, including quality review and client Q & A reporting
- Understand and monitor performance to SLA expectations and track/monitor client requirements/projects to agreed specifications
- Run efficient/effective meetings and work sessions with the client and relevant Subject Matter Experts
- Maintain a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services
- Review and validate accuracy of client deliverables prior to external distribution
Requirements
- Bachelors’ Degree or equivalent work experience
- Ability to find creative solution in an ever changing and growing environment
- Ability to build relationships both internally and externally, at all levels, to achieve expected/required results
- Ability to manage projects and operational tasks autonomously
- This role requires approximately 25% travel
- Recognize when action is required to support a client without being prompted
- Effectively manages priorities, timelines and internal & external expectations
- Ability to create appropriate action plan and follows through
- Public speaking experience and excellent oral and written communication skills
- Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience
- Team player, Problem solver and Self Motivated
- Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity
- 2 years of Account Management healthcare experience
- To comply with HIPAA security standards (45 C.F.R. sec. 164.308 (a) (3)), identity verification may be required as part of the application process.
- High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.
