Senior Manager, Customer Success
Offensive Security
Client Success Manager
Everything To Gain
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
JuniorMid-Level
About the role
- Build and nurture strong, long-lasting relationships with clients by understanding their goals, challenges, and expectations.
- Serve as the main point of contact for all client-related communication and inquiries.
- Conduct regular meetings, check-ins, and presentations to provide updates, gather feedback, and discuss new opportunities for growth.
- Maintain a deep understanding of clients’ industries, enabling you to offer meaningful insights and tailored recommendations.
- Develop and execute strategies to ensure client satisfaction and retention.
- Monitor client engagement levels and proactively address any issues or risks that may impact their experience.
- Provide product or service education to clients to help them maximize the value of our offerings.
- Identify opportunities for upselling or cross-selling that align with the client’s needs and business objectives.
- Collaborate with internal teams to resolve client concerns efficiently and effectively, ensuring timely follow-ups and positive outcomes.
- Prepare detailed reports, performance summaries, and progress updates for clients and management.
- Present data-driven insights and recommendations that highlight key achievements and areas for improvement.
- Communicate updates on project timelines, deliverables, and expectations clearly and consistently.
- Document all client interactions, meeting notes, and action items to ensure transparency and accountability.
- Work closely with cross-functional teams—including marketing, operations, and billing—to ensure client needs are met promptly.
- Coordinate with other departments to streamline communication and enhance workflow efficiency.
- Contribute feedback and ideas to improve internal processes, service delivery, and client experience.
- Participate in team meetings and strategy sessions to align goals and share best practices.
Requirements
- Must have prior **customer success or account management experience**.
- Must be **client-facing** and comfortable conducting presentations and regular updates.
- Should have a strong understanding of client communication and be **attentive to detail**.
- Must be **proactive, reliable, and eager to deliver success** to clients.
Benefits
- **Work Details**
- - **Hours Needed:** 40 hours per week
- - **Region:** South Africa (Remote applicants are welcome to apply)
- - **Seniority Level:** Mid-Level
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementcommunicationattention to detailproactivityreliabilitypresentation skillscollaborationproblem-solvingstrategic thinkingcustomer success
