Sales CRM/System Manager
TIP Group
Senior Manager, Customer Success
Offensive Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
About the role
- Manage and inspire a crew of customer success pros across the globe
- Break down silos and champion collaboration across product, marketing, sales, and support
- Define and track the metrics that matter most—retention, NPS, time to value, risk scores
- Build a culture where customer happiness, loyalty, and lifetime value are our obsession
- Guide enterprise clients through every milestone: land, onboarding, adoption, expansion, and renewal
- Craft and roll out success plans that make every client feel like VIP
- Deploy a sleek, enterprise-grade communication system
- Lead executive-level conversations and escalations with poise
- Partner closely with sales to ensure that the customer experience stays strong
Requirements
- 7+ years in customer success, account management, or support
- 3–5 years leading high-performing teams in enterprise or government environments
- Proven track record with high-touch, complex enterprise clients
- Strong coaching, mentoring, and team development skills
- Comfortable with ticketing systems, analytics, and reporting tools
- Exceptional written and verbal communication skills
- Instinctively think from the customer’s perspective
- Skilled at juggling multiple priorities in a fast-paced environment
- Comfortable driving transformation and shaping processes
- Skilled at interpreting customer data and converting insights into action
- Thrives in high-growth, ever-changing environments
Benefits
- Work from anywhere
- Collaboration opportunities with a global team
- Autonomy to lead and innovate
- Support for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementsupportanalyticsreporting toolsticketing systemsdata interpretationmetrics trackingsuccess planstransformation processes
Soft skills
team developmentcoachingmentoringcommunicationcollaborationcustomer perspectivemulti-taskingadaptabilityleadershipproblem-solving