Everway

Business Development Rep

• Identify, qualify, and develop new business opportunities
• Build and maintain a strong pipeline through both inbound and outbound efforts
• Engage with marketing-generated leads and inbound inquiries, while also driving proactive outreach
• Apply the MEDDPICC framework to effectively qualify opportunities and navigate complex sales cycles
• Manage pipeline activity and maintain accurate sales forecasts
• Own the end-to-end sales process, including proposals, pricing, and closing
• Represent Everway at virtual events and industry engagements
• Partner cross-functionally with Product, Marketing, and Technical teams to align on customer needs
• Contribute to team planning, strategy sessions, and continuous improvement efforts
• Stay informed on market trends and competitive positioning
• Maintain accurate and up-to-date CRM records to reflect all sales activity and customer interactions
• Build and manage long-term customer relationships while closing deals across extended sales cycles
• Share regular updates on pipeline health, growth trends, and key wins

Strategic Business Development Executive

Customer Success Manager

• Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs.
• Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start.
• Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction.
• Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs.
• Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience.
• Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators.
• Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks.
• Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning.
• Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value.
• Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning.
• Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting.

Strategic Business Development Executive

Customer Success Manager – Southeast US

Strategic Business Development Executive