Customer Success Manager – Southeast US

Everway

Customer Success Manager acting as a trusted advisor for education clients at Everway. Focusing on relationship-building to drive product adoption and enhance customer outcomes across the Southeastern US.

Posted 4/24/2026full-timeRemote • Alabama, Florida, Kentucky, North Carolina, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs.
Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start.
Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction.
Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs.
Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience.
Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators.
Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks.
Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning.
Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value.
Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning.
Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting.

Requirements

What you’ll need

3+ years of experience in customer success, account management, or a related role, with preference for experience within EdTech, SaaS, or adjacent roles in education-focused organizations.
Strong verbal and written communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of educational stakeholders.
Ability to analyze data, identify trends, and use insights to drive customer engagement and outcomes.
Excellent organizational and time management skills, with the capacity to manage multiple accounts and prioritize tasks effectively.
Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools.

Benefits

Comp & perks

Competitive salary with bonus opportunities
Flexible work schedules
Comprehensive health and wellness benefits
Flexible time off plans
Career growth through development programs
Collaborative, innovative culture where your ideas matter.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer engagementaccount managementcustomer success

Soft Skills

communicationinterpersonal skillsorganizational skillstime managementrelationship building