Solution Architect – Retail
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Solutions Consultant, CRM, Data Management
EVERSANA
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $121,000 - $169,500 per year
Job Level
SeniorLead
Tech Stack
SFDCSQLTableauVault
About the role
- Responsible for our suite of field-facing systems
- Focus on Customer Relationship Management (CRM), Master Data Management (MDM), system administration, configuration, and integration
- Ensure all functions of our systems effectively work with all other applications and operating systems
- Handle data management activities that consist of building and automating data integration processes
- Lead client meetings and demonstrations, documenting business requirements and transforming requirements into technical solutions
- Collaborate with internal and external partners to evaluate, recommend, and deliver CRM, data, and related technology solutions in alignment with key business priorities
- Perform implementation, configuration, and ongoing administration tasks for CRM, Content Management system and EVERSANA Master Data Management projects
- Manage ongoing data feeds and other integrations to and from the CRM system as well as provide best practices
- Follow and provide input on data management/data integration best practices
- Provide Tier 2+ support for any field-related CRM system issues
- Lead and execute new CRM or data management projects as needed
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Requirements
- 7-10 years in pharmaceutical sales operations and/or pharmaceutical data management
- Minimum of 5 years of hands-on experience configuration Salesforce.com based applications and data integration in pharmaceuticals commercial and/or medical environments
- Ability to build and maintain strong relationships with an internal team and external customers
- Proficient / advanced in configuration and administration with Salesforce.com, Veeva Commercial suite (CRM, Vault, Network) and must also execute integration across products
- Knowledge of data integration options and mechanisms: APIs, flat files, etc.
- Expert in SQL (PL-SQL or T-SQL) including stored procedures, functions, and triggers
- Strong written and verbal communication skills
- Experience with data analysis skills in your tool of choice; our primary tools are Snowflake, SQL Server, Tableau, Power BI, and Microsoft Excel
- Strong skills in Master Data Management systems, preferably in the life sciences industry
- Knowledge of data management and data warehousing in the life sciences industry
- Life sciences/pharmaceutical industry knowledge, especially experience with pharmaceutical customer data (HCPs, HCOs, affiliations).
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce.com configurationdata integrationSQLPL-SQLT-SQLstored proceduresfunctionstriggersdata analysisMaster Data Management
Soft skills
relationship buildingcommunicationcollaborationleadershipproblem-solvingdocumentationinclusivitybias management
