Partner with Account Executives to scope complex integrations for prospects, creating visual and written workflows to align Sales, Onboarding, and Account Management.
Lead initial setup and testing calls with new clients to ensure seamless implementation and a rapid "time-to-value."
Act as the dedicated technical lead for enterprise clients, providing advanced troubleshooting and specialized training for their third-party and proprietary system integrations.
Collaborate with Support, Account Management, and Engineering to diagnose, escalate, and resolve critical technical issues.
Participate in product testing and provide feedback to the Product and QA teams while maintaining updated internal technical documentation and FAQs.

Requirements

3–5 years in a Technical Solutions, Solutions Engineering, or Technical Account Management role within the SaaS industry.
Deep familiarity with the performance marketing and e-commerce landscape, including: E-commerce & Shopping Carts: Shopify, WooCommerce, or Magento.
Media Buying & Ad Networks: Google Ads, TikTok Ads Manager, and Meta Ads.
CRMs & Marketing Automation: HubSpot, Salesforce, or Pipedrive.
Expert understanding of tracking protocols, attribution models, and third-party tracking platforms.
Proven ability to translate complex business needs into technical workflows, including the creation of visual diagrams and implementation documentation.
Exceptional ability to communicate technical concepts clearly and effectively to both engineers and non-technical stakeholders (written and verbal).

Benefits

Employer Covered Medical, Dental and Vision Insurance [Dental and Vision only available in USA]
Unlimited PTO and paid holidays
401(k) (No matching at this time) [USA only]
Paid parental leave for putting your family first
Education, gym, and equipment stipend
Startup-like environment, without the constant rush to raise the next round of funding
A very collaborative team and culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical solutionssolutions engineeringtechnical account managementtracking protocolsattribution modelsvisual workflowsimplementation documentationtroubleshootingperformance marketinge-commerce

Soft Skills

communicationcollaborationproblem-solvingtrainingfeedbackdocumentationclient managementtechnical explanationstakeholder engagementadaptability